Attendant-Room Service

• Take room service orders over the phone
• Answer questions on menu selections and communicate relevant information to the kitchen staff
• Place and log call back for room service order
• Notify guests and management of delays in service delivery
• Record transaction in MICROS system at time of order
• Complete all closing reports, including MICROS reports
• Process all payment methods
• Serve food courses and alcoholic beverages to guests
• Check in with guests to ensure satisfaction with each food course and/or beverages
• Complete closing duties, including restocking items, turning off lights, etc
• Present physical and accurate check to guest and process payment

• Previous experience in a luxury hotel or similar environment
• Excellent communication and interpersonal abilities
• High proficiency in English and Italian
• Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously
• Positive attitude and a passion for delivering outstanding guest service
• Flexibility to work various shifts, including weekends and holidays

Additional languages are a plus