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Attendant Regional Supervisor

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360 Resourcing Solutions

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Location:
United Kingdom , Manchester

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

26000.00 - 27500.00 GBP / Year
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Job Description:

Parkingeye’s Customer Service Team provide a professional, best-in-class service to all our customers, whether internal, client or external. The Attendant Regional Supervisor will support the Attendant Regional Manager with the smooth running of the Attendant team. You will work closely with the Customer Service Attendants to embed the correct processes and procedures, encourage a culture of customer service, and have a positive impact on performance within the team. You will have a successful track record in supervising, be experienced in engaging & motivating people and have knowledge of car park management. To succeed in this role, you need to be positive, adaptable, proactive and a good communicator at all levels.

Job Responsibility:

  • Have a positive impact on the efficiency and quality of output of Attendants
  • To carry out Customer Service Attendant observations, set actions, track performance, and evidence these accordingly
  • Provide operational support for enforcement and marshalling activity
  • Use internal systems to validate Customer Service Attendant activity
  • Be first line of contact for Customer Service Attendant operational, HR or client issues and support with the effective reporting and resolution of these
  • Monitor team performance against key performance indicators (KPIs) and provide support to improve these
  • Be aware of Health & Safety at all times and ensure all incident & accidents are reported by the Team
  • To support the roll-out of any related changes to the team
  • Support the implementation of safe systems of work and the application of established health and safety procedures. This will include conducting regular site risk assessments and communicating such information as is necessary to ensure the health and safety of yourself, your staff, site visitors, temporary workers and the general public (where applicable)
  • To provide any feedback to the team on quality or performance
  • To remain up to date on industry standards
  • Ongoing engagement & motivation of the Attendant team to ensure a positive mindset, continuous improvement and a customer-focused attitude
  • Complete new starter training for ParksApp and related Customer Service Attendant activities
  • Proactively look at opportunities for business growth through identifying potential new sites
  • Operational support in improving self-ticketing client’s engagement and performance
  • Carry out enforcement, marshalling or other customer service activity on client sites as required
  • Champion our BLEND values: Be Passionate, Lets Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence

Requirements:

  • Demonstrate evidence of educational qualifications
  • Evidence of improving performance against KPI’s
  • Previous knowledge or experience in customer service
  • Previous successful experience of supervising teams
  • Demonstrable knowledge of the Parkingeye business
  • Excellent communication skills, including providing operational updates to the Attendant Regional Manager
  • An organized people person able to engage with and motivate teams, including prior experience of coaching/training others.
  • Comfortable in travelling (including overnight stays) and working on your own.
  • Demonstrating professionalism in all interactions
  • Able to build trust with colleagues
  • Demonstrating skills in performance improvement
  • Highly self-motivated
  • Willingness to take ownership of tasks
  • Ability to work to deadlines and remain agile to changing scenarios
  • Demonstrating the Parkingeye Blend Values of Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence

Additional Information:

Job Posted:
January 30, 2026

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