This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Parkingeye’s Customer Service Team provide a professional, best-in-class service to all our customers, whether internal, client or external. The Attendant Mobile Supervisor will provide effective parking enforcement, customer service and marshaling activity, whilst also supporting the Attendant Regional Manager/Supervisor with the smooth running of the team. You’ll patrol the car parks to ensure the terms and conditions are adhered to and be first point of contact for customer parking/team support and technical queries. You’ll conduct site observations on a team of Attendants and step in to cover other sites during periods of absence. To succeed in this role, you need to be positive, resilient, adaptable and a confident communicator.
Job Responsibility:
Provide customer service and parking related guidance to car park users whilst enforcing the clients parking policy
Be adaptable to changing routes and activities across your designated patrol area
Proactively patrol the car parks to enforce and advise on parking restrictions as required
Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice
Proactively identify signage/equipment issues which require investigation and provide first line maintenance
Professionally manage challenging conversations with car park users
Take a proactive approach in managing traffic flow on the car park as required
Liaise with internal departments and the client to improve parking compliance on-site
Report all incidents & accidents
To adhere to company policy and compliance when enforcement action is required
To remain up to date on the GDPR & H&S requirements of your role
To remain up to date on industry standards
Carry out Customer Service Attendant observations
Provide operational support for enforcement and marshalling activity
Support the roll-out of any related changes to the team
Provide any feedback to the team on quality or performance
Champion our BLEND values: Be Passionate, Lets Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence
Requirements:
Strong ability to communicate with customers & colleagues during difficult and demanding circumstances
Good time management and organisational skills
Experienced in delivering excellent customer service
Ability to work productively under pressure, maintaining balanced emotions and a positive outlook