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Attendant-loss Prevention

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Sri Lanka , Weligama

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. Conduct interviews with relevant parties in order to obtain statements and information related to incidents. Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents. Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms. Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident.

Job Responsibility:

  • Conduct investigations and gather evidence related to theft/fraud, lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents
  • Conduct interviews with relevant parties to obtain statements and information
  • Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents
  • Complete incident reports to document all Security/Loss Prevention related incidents
  • Handle business interruptions and complaints
  • Escort any unwelcome persons from the property
  • Defuse guest or employee disturbances/altercations
  • Follow all company and safety and security policies and procedures
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests’ service needs
  • Speak with others using clear and professional language
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals
  • Listen and respond appropriately to the concerns of other employees
  • Ensure adherence to quality expectations and standards
  • Enter and locate work-related information using computers and/or point of sale systems
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Ability to conduct investigations and gather evidence
  • Ability to conduct interviews to obtain statements
  • Ability to complete incident reports
  • Ability to handle business interruptions and complaints
  • Ability to escort unwelcome persons from property
  • Ability to defuse disturbances/altercations
  • Ability to report accidents, injuries, and unsafe work conditions
  • Ability to maintain confidentiality
  • Ability to welcome and acknowledge guests
  • Ability to speak using clear and professional language
  • Ability to prepare and review written documents
  • Ability to develop and maintain positive working relationships
  • Ability to ensure adherence to quality expectations
  • Ability to enter and locate work-related information using computers
  • Ability to read and visually verify information in various formats
  • Ability to visually inspect tools, equipment, or machines
  • Ability to move at speed required to respond to work situations
  • Ability to stand, sit, or walk for extended periods
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and over 75 pounds with assistance
  • Fine motor skills and hand-eye coordination
  • Ability to move through narrow, confined, or elevated spaces
  • Ability to move over sloping, uneven, or slippery surfaces and stairs
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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