Attendant-Loss Prevention

• Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents
• Conduct interviews with relevant parties in order to obtain statements and information related to incidents
• Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents
• Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms
• Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
• Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident
• Follow all company and safety and security policies and procedures
• report accidents, injuries, and unsafe work conditions to manage
• Maintain confidentiality of proprietary information
• protect company assets
• Welcome and acknowledge all guests according to company standards
• anticipate and address guests’ service needs
• Speak with others using clear and professional language
• prepare and review written documents accurately and completely
• Develop and maintain positive working relationships with others
• support team to reach common goals
• listen and respond appropriately to the concerns of other employees
• Ensure adherence to quality expectations and standards
• Enter and locate work-related information using computers and/or point of sale systems
• Read and visually verify information in a variety of formats (e.g., small print)
• Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Enter and locate work-related information using computers and/or point of sale systems
• Move at a speed required to respond to work situations (e.g., run, walk, jog)
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Move through narrow, confined, or elevated spaces
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Perform other reasonable job duties as requested by Supervisors

High school diploma or G.E.D. equivalent