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Attendant-loss prevention

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
India , Ranchi

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Attendant-Loss Prevention position at Courtyard by Marriott Ranchi. Responsible for security, loss prevention, incident investigation, guest safety, and maintaining a secure hotel environment while providing excellent guest service.

Job Responsibility:

  • Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents
  • Conduct interviews with relevant parties to obtain statements and information
  • Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents
  • Complete incident reports to document all Security/Loss Prevention related incidents
  • Handle business interruptions and complaints
  • Escort any unwelcome persons from the property
  • Defuse guest or employee disturbances/altercations
  • Report accidents, injuries, and unsafe work conditions
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests
  • Anticipate and address guests’ service needs
  • Speak with others using clear and professional language
  • Prepare and review written documents
  • Develop and maintain positive working relationships
  • Support team to reach common goals
  • Listen and respond appropriately to employee concerns
  • Ensure adherence to quality expectations
  • Enter and locate work-related information using computers
  • Perform other reasonable job duties as requested

Requirements:

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Ability to conduct investigations and gather evidence
  • Ability to conduct interviews
  • Ability to complete incident reports
  • Ability to handle business interruptions and complaints
  • Ability to escort unwelcome persons
  • Ability to defuse disturbances
  • Ability to follow company and safety policies
  • Ability to maintain confidentiality
  • Ability to welcome guests
  • Ability to speak professionally
  • Ability to prepare written documents
  • Ability to develop positive working relationships
  • Ability to adhere to quality standards
  • Ability to use computers/point of sale systems
  • Ability to read and visually verify information
  • Ability to visually inspect tools/equipment
  • Ability to move at required speed (run, walk, jog)
  • Ability to stand, sit, or walk for extended periods
  • Ability to move, lift, carry, push, pull objects (up to 50 lbs alone, over 75 lbs with assistance)
  • Fine motor skills and hand-eye coordination
  • Ability to move through narrow, confined, or elevated spaces
  • Ability to move over sloping, uneven, or slippery surfaces and stairs
  • Ability to reach overhead and below knees, bend, twist, pull, stoop

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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