Atlassian Technical Engineer Job at Whitehall Resources Ltd (Shropshire)

Senior Enterprise Applications Engineer - Atlassian Administrator

Adyen's Application Engineering team is looking for a Senior Enterprise Applicat...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

Significant experience rolling out and maintaining a variety of SaaS productivity applications and tooling ecosystems, such as Slack Enterprise Grid, Google Workspace
Strong focus on the Atlassian Suite
Subject Matter Expert on all workflows end-to-end, customizations, marketplace apps, management and configuration in Atlassian
Maintain an up-to-date knowledge of Atlassian products, administration best practices
Experience building automation to migrate users and projects from legacy tools to Jira and Confluence
Strong Python automation skills, with the ability to build, troubleshoot, and scale scripts and tools independently
Apply a security-first mindset, designing solutions that safeguard data and systems while maintaining a seamless user experience
Strong communicator and collaborator, capable of working cross-functionally to deliver scalable, secure, and maintainable systems that support global operations

Job Responsibility

Design and scale enterprise applications by launching new tools and enhancing existing services, with a focus on automation and operational efficiency
Ensure a unified tooling ecosystem by collaborating on strategies that integrate tools such as Google Workspace, Slack, Zoom, Atlassian (Jira & Confluence) and Monday
Implement secure access controls in partnership with our Enterprise Access Management team, including automated provisioning and deprovisioning across systems
Build and maintain automation scripts using Python to reduce manual effort and increase tooling reliability
Engage with stakeholders to gather requirements, identify opportunities for improvement, and deliver scalable solutions
Create and maintain high-quality documentation of workflows, administrative procedures, and integrations for both technical and non-technical audiences

Senior Principal Engineer - Atlassian Ecosystem and Marketplace

The Atlassian Ecosystem and Marketplace organization enables our customers to do...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

10+ years of experience building software
4+ years in an architect/principal role working across teams
Broad experience architecting, designing, and building large-scale systems with multiple dependencies
Passion for building quality solutions and up-keeping quality standards
Success with building, expressing, and pitching a technical vision to stakeholders
Experience with collaboration with an ecosystem of teams
Success with leading the long-term strategy for software architecture
Experience with building and operating large scale, high availability, high reliability services
Experience in operational requirements and common challenges of software systems
Experience working on developer productivity initiatives

Job Responsibility

Shape the forward-looking technical direction and long-term architecture for Ecosystem and Marketplace
Collaborate with product, engineering and design leaders to understand and influence the broader department level long term strategy
Ensure that the technical strategy you build is aligned with the technical strategy of Atlassian products and platforms
Partner with principal engineers and architects from other teams and drive exploration of large-scale projects spanning multiple teams in Enterprise
Provide pragmatic and balanced advice to the engineering leaders to invest in the long term architecture while also servicing the current systems with high quality
Improve, through example, the quality of software construction and meaningful code reviews in an agile environment
Be a role model for, and influence a large team of engineers at multiple seniority levels all the way from grads to principal engineers, and mentor engineers across the teams
Be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Atlassian
Mentor, hire and develop other engineers

What we offer

Health and wellbeing resources
Paid volunteer days

Atlassian Engineer

As an Atlassian Engineer, you will be responsible for ensuring the consistency, ...

Location

Poland

Salary:

Not provided

RTB House

Expiration Date

Until further notice

Requirements

3-5+ years of experience administering or engineering Atlassian tools (Jira, JSM, Confluence)
Strong understanding of Jira workflows, schemes, permission models, licenses, custom fields, and project configurations
Experience designing and maintaining JSM request types, SLAs, queues, automations, and service structures
Ability to design and implement advanced, custom automations that leverage APIs of various internal and external systems to streamline processes and extend the capabilities of our Atlassian platform
Knowledge of workflow automation, scripting, REST API integrations
Hands-on experience with Confluence configuration, space management, and content structuring
Ability to translate business processes into scalable Jira/JSM configurations
Strong troubleshooting and analytical skills for resolving configuration issues, integrations, and performance problems
Excellent communication skills and ability to support both technical and non-technical users

Job Responsibility

Ensuring the consistency, scalability, reliability, and governance of our Atlassian Cloud ecosystem, including Jira Software, Jira Service Management, and Confluence
Supporting internal IT, engineering, business, and operations teams by maintaining platform integrity, standardizing configurations, designing scalable workflows, and helping teams adopt best practices
Being part of the Shared Services Process Automation team, which focuses on improving the efficiency of how collaborative tools are used across the organization
Process mapping, workflow optimization, and building automations that connect multiple systems are part of everyday work

What we offer

Competitive Compensation: We offer an attractive salary package with significant growth opportunities
Cutting-edge Technology: Engage with the latest technologies on large-scale, dynamic projects
Wellbeing: extremely flexible working conditions - you work when it is convenient for you and devote as much time as you can
you can work fully remotely
Purpose-Driven Work: being at the heart of the system, your growing knowledge and competencies will be used in practical applications directly connected to business results

Middle Technical Support Engineer

Over 20 years of market experience, Intellias brings together technologists, cre...

Location

Colombia; Poland; Portugal; Ukraine

Salary:

Not provided

Intellias

Expiration Date

Until further notice

Requirements

2+ years in a technical support or IT support role
Excellent communication skills in English (B2 or higher – written and spoken)
Basic knowledge of server hardware, software, and operating systems
Practical understanding of ITIL processes (Incident, Problem, Change, Service Request, MIM)
Proven experience in troubleshooting and problem resolution
Ability to analyse complex technical issues
Experience with help desk software like Atlassian (Jira, Confluence), Zendesk, Freshdesk, ServiceNow etc
Hands-on experience with Okta or similar IdP (SSO configuration, user lifecycle management, MFA troubleshooting)
Proficiency in managing Slack, Zoom, and Google Workspace at an admin level
Experience with macOS and MDM solutions (e.g., JAMF), device provisioning & lifecycle

Job Responsibility

Respond to support incidents and service requests via defined communication channels in line with SLAs
Investigate and resolve incidents, including real-time issues, through structured troubleshooting and log analysis
Perform advanced technical troubleshooting, including root cause analysis and validation of resolution approaches
Manage user access requests, including provisioning, deprovisioning, permission changes, and service account/API token setup across multiple SaaS platforms
Support identity and authentication processes, including troubleshooting SSO, MFA, and OAuth/SAML integration issues
Administer collaboration tools (e.g., Slack, Zoom, email platforms), including configuration, user management, and issue resolution
Execute employee lifecycle processes, including onboarding and offboarding (account setup, access revocation, hardware coordination)
Provide endpoint and hardware support, including macOS troubleshooting, device provisioning, and repair coordination
Diagnose and resolve incidents, escalating complex issues with proper documentation when needed
Maintain and update documentation, including runbooks, knowledge base articles, and operational procedures

Fulltime

Senior Technical Support Engineer

Join our team and immerse yourself in the dynamic world of innovative global com...

Location

Ukraine

Salary:

Not provided

Intellias

Expiration Date

Until further notice

Requirements

3+years in a technical support or IT support role
Excellent communication skills in English (C1 or higher – written and spoken)
Basic knowledge of server hardware, software, and operating systems
Practical understanding of ITIL processes (Incident, Problem, Change, Service Request, MIM)
Proven experience in troubleshooting and problem resolution
Ability to analyse complex technical issues
Experience with help desk software like Atlassian (Jira, Confluence), Zendesk, Freshdesk, ServiceNow etc.
Hands-on experience with Okta or similar IdP (SSO configuration, user lifecycle management, MFA troubleshooting)
Proficiency in managing Slack, Zoom, and Google Workspace at an admin level
Experience with macOS and MDM solutions (e.g., JAMF), device provisioning & lifecycle

Job Responsibility

Respond to support incidents and service requests via defined communication channels in line with SLAs
Investigate and resolve incidents, including real-time issues, through structured troubleshooting and log analysis
Perform advanced technical troubleshooting, including root cause analysis and validation of resolution approaches
Manage user access requests, including provisioning, deprovisioning, permission changes, and service account/API token setup across multiple SaaS platforms
Support identity and authentication processes, including troubleshooting SSO, MFA, and OAuth/SAML integration issues
Administer collaboration tools (e.g., Slack, Zoom, email platforms), including configuration, user management, and issue resolution
Execute employee lifecycle processes, including onboarding and offboarding (account setup, access revocation, hardware coordination)
Provide endpoint and hardware support, including macOS troubleshooting, device provisioning, and repair coordination
Diagnose and resolve incidents, escalating complex issues with proper documentation when needed
Maintain and update documentation, including runbooks, knowledge base articles, and operational procedures

Fulltime

Technical Support Engineer

We're looking for a Technical Support Engineer to join our team with the goal of...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

3+ years of experience in technical support, software services, and/or system administration for a large end-user community
Experience with critical issue handling and troubleshooting skills
Technical experiences
Database skills, with the expertise to write and update SQL queries with ease
Experience with Web technologies such as DNS, HTTP, APIs, and REST calls
Familiarity with Cloud technologies such as AWS
An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols
Fluent in Japanese for both writing and speaking

Job Responsibility

Providing a consistent quality experience
Bringing new and improved support methodologies to Atlassian
Building a wide and loyal customer base for the Atlassian products and brand
Performing triage, root cause analysis, debugging, and solving across one-to-many Atlassian products

What we offer

Health and wellbeing resources
Paid volunteer days

Senior Technical Support Engineer

We are looking for a Senior Technical Support Engineer to provide enterprise-lev...

Location

United States , Boston

Salary:

89000.00 - 99000.00 USD / Year

Roku

Expiration Date

Until further notice

Requirements

Minimum 5+ years of IT support experience
Experience with Mobile Device Management platforms (i.e., JAMF, Intone)
Experience supporting Atlassian products: Confluence, Jira, Jira Service Management, Assets
Experience with Microsoft SaaS products: SharePoint, OneDrive, O365, Azure
In-depth network concepts and protocols such as RPC, DNS, DHCP, TCP/IP, and the OSI model
Excellent knowledge of Windows and Mac OS
Intermediate knowledge of Linux
Excellent written and verbal communication skills, with a focus on technical or instruction-oriented writing and on clearly communicating complicated concepts over the phone, in person, and in writing
Hands-on experience using and/or troubleshooting Microsoft Windows 11, Microsoft Office 365, and macOS, Linux distro, Ubuntu
Good understanding of wire and wireless troubleshooting, all flavors of IEEE 802.11x

Job Responsibility

Serve as the initial point of contact for the resolution of issues involving: access, computer systems (laptops, desktops, VDI), applications, network, hardware, software, printers, conference rooms
Monitor the internal Helpdesk Channel and act on requests
Respond to service requests, incidents, and tasks, following in-house procedures and escalation processes, utilizing our ticketing system
Provide support services to Roku employees with a wide range of technical problems and information technology issues, including, but not limited to: Microsoft products, cloud conferencing solutions, Adobe products, etc
Perform installations, configurations, upgrade tasks, and troubleshooting of operating systems, software, and networking issues
Troubleshoot research, diagnose, document, and resolve technical issues surrounding Microsoft Windows, MS Office applications, email, VPN, and other special applications
Responsible for timely problem resolution or escalation on behalf of customers to the appropriate support teams
Provide support to configure mobile devices and apps. (e.g., MFA, Slack, Zoom, Teams)
Work independently with limited daily instruction

What we offer

health insurance
equity awards
life insurance
disability benefits
parental leave
wellness benefits
paid time off
global access to mental health and financial wellness support and resources
commuter benefits
retirement options (401(k)/pension)

Fulltime

Senior IT Engineer — Identity & Access Management

This contract-to-permanent opportunity is ideal for a senior-level candidate who...

Location

United States , Ada

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience in identity and access management engineering, with strong depth in enterprise IAM architecture and operations
Hands-on expertise with Okta, including tenant configuration, lifecycle management, authentication policies, and single sign-on enablement
Strong knowledge of SSO and federation technologies, including SAML, OAuth, and modern authentication concepts across SaaS applications
Experience integrating identity platforms with systems such as Microsoft Entra ID, Active Directory, Google Workspace, or other directory services
Ability to design secure provisioning, deprovisioning, and access governance processes in regulated or compliance-driven environments
Proven troubleshooting skills for authentication, authorization, and federation issues across cloud and hybrid application ecosystems
Comfortable in a client-facing role with the ability to communicate technical recommendations clearly to varied stakeholders

Job Responsibility

Architect and implement enterprise identity and access solutions centered on Okta for clients operating in regulated and multi-platform environments
Configure and strengthen Okta capabilities such as directory services, adaptive authentication, lifecycle automation, workflow orchestration, and governance controls
Integrate identity platforms with Entra ID, Active Directory, JumpCloud, Google Workspace, and other cloud or hybrid systems to create consistent access experiences
Lead the design and support of SSO and federation solutions using SAML and OAuth standards, including claims design, attribute mapping, token settings, and authentication flow decisions
Troubleshoot authentication and federation issues by analyzing logs, protocol behavior, and application integration details to resolve complex access problems
Develop repeatable integration patterns for widely used business applications such as Microsoft 365, Salesforce, Slack, Zoom, Atlassian, GitHub, NetSuite, and similar platforms
Build and maintain automated joiner, mover, and leaver processes tied to authoritative source systems to improve provisioning accuracy and deprovisioning speed
Establish role-based access models, least-privilege controls, and access review practices that align with audit and compliance expectations
Partner directly with clients to assess identity maturity, recommend improvements, and deliver IAM solutions that support business and security objectives

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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Atlassian Technical Engineer

Job Description

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