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Atlassian Platform Specialist - HR Transformation

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Austin Health

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Location:
Australia , Heidelberg

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Rebuild and adapt an Atlassian platform implementation from scratch within a large, complex public health organisation, an excellent portfolio piece for any JIRA SM or Confluence specialist. This is a hands-on technical role at the heart of Austin Health’s a strategically significant People & Culture initiative. As the Atlassian Platform Specialist, you will be the primary technical resource responsible for configuring and building the JIRA Service Management and Confluence platforms that will underpin a transformed HR service delivery model.

Job Responsibility:

  • Configure and build JIRA Service Management projects, designing custom workflows, request types, SLA metrics, breach alerts, automation rules, permission schemes, and CSAT surveys to support HR case management and service delivery
  • Implement and administer the Confluence knowledge base, designing the space structure, migrating HR policies and guidance documents, configuring permissions, establishing templates, and linking articles to JIRA SM request types
  • Design and build automated reporting dashboards in JIRA SM covering SLA compliance, ticket volumes, resolution times, first contact resolution, case ageing, and CSAT scores
  • Support service catalogue development by mapping existing HR service types, documenting current-state processes, and configuring JIRA SM routing rules aligned to the service ownership matrix
  • Perform end-to-end testing of workflows, automations, SLAs, and integrations prior to go-live
  • providing hands-on technical support to HR staff during rollout and the hypercare period
  • and documenting all configurations and build decisions in Confluence

Requirements:

  • Hands-on experience configuring and administering JIRA Service Management, including workflows, SLAs, automation rules, request types, permission schemes, and dashboards
  • Experience implementing and administering Confluence, including space design, page hierarchies, permissions, templates, and content migration
  • Strong technical problem-solving skills with the ability to translate business requirements into effective, reliable platform configurations, and to troubleshoot issues under pressure
  • Experience building reporting dashboards and data visualisations using JIRA SM native tools and/or Confluence analytics, combined with solid data skills (including Excel) for migration and baseline metric work
  • The ability to work within agile delivery frameworks, contribute to sprint planning, meet sprint commitments, and collaborate effectively with a small cross-functional project team
What we offer:
  • Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation
  • A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program
  • Onsite childcare at Austin Hospital, easy access via public transport and car parking options
  • Mentoring and career development opportunities

Additional Information:

Job Posted:
March 19, 2026

Expiration:
March 29, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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