CrawlJobs Logo
Tier4 Group Logo Tier4 Group · IT - Administration

Atlassian (Jira) & Identity Tools Administrator

United States, Atlanta · Job Posted January 10, 2026
Apply Position
Job Link Share

Job Description

The Atlassian (Jira) & Identity Tools Administrator is a key member of the SRE organization responsible for the configuration, administration, governance, and optimization of enterprise platforms including Jira, Jira Service Management, Confluence, Auth0, and additional DevOps and productivity tools. This role ensures these platforms operate reliably, securely, and efficiently while supporting the organization’s Agile, DevOps, identity governance, and modernization initiatives. The administrator will partner closely with SRE, Development, Product, Security, and Infrastructure teams to streamline workflows, enhance identity and access governance, and deliver tool capabilities that improve operational performance and velocity. This is a role with opportunities to grow into senior and lead responsibilities as our tooling ecosystem evolves.

Job Responsibility

  • Administer and maintain Jira Software, Jira Service Management, and Confluence in a governed enterprise environment
  • Design and implement workflows, screens, fields, automation rules, SLAs, permissions, and service catalogs
  • Support Agile, Scrum, and SAFe frameworks (boards, templates, release trains)
  • Optimize system performance, archive unused content, and maintain configuration consistency
  • Develop dashboards and reporting for engineering, product management, and leadership
  • Manage integrations with tools such as GitHub, Slack, Port.io, Opsgenie, and CI/CD platforms
  • Administer Auth0 tenants including applications, APIs, rules, actions, hooks, and security policies
  • Configure SSO/SAML/OIDC/OAuth2 authentication and authorization flows
  • Implement and manage MFA, identity governance workflows, and privileged access patterns
  • Monitor logs and anomalies, partner with Security on incident review and remediation
  • Support onboarding new applications to Auth0 and identity lifecycle improvements
  • Administer and govern enterprise tools such as Terraform, GitHub, Jenkins/CI tools, monitoring systems, Port.io, Slack integrations, and access management utilities
  • Manage role-based access, provisioning/deprovisioning, and adherence to security and compliance standards
  • Evaluate and onboard new tool integrations to improve automation, collaboration, and engineering productivity
  • Maintain documentation, runbooks, version upgrades, and configuration baselines
  • Serve as subject matter expert for Atlassian tools, Auth0, and related enterprise platforms
  • Provide Tier 2/3 support for tool issues, workflow configuration, and access investigations
  • Support audits, identity access reviews, and compliance requirements
  • Participate in change management activities and ensure governance around tool usage
  • Lead optimization initiatives including tool consolidation, license rationalization, and workflow automation

Requirements

  • Bachelor’s degree in information technology, Computer Science, Engineering, or related field (or equivalent experience)
  • 3–6 years of experience administering Jira, Confluence, and/or JSM in an enterprise environment
  • Hands-on experience with Auth0, SSO, SAML, OIDC, OAuth2, and MFA configuration
  • Strong understanding of IAM concepts, identity lifecycle, and access governance
  • Proficiency with Jira workflow configuration, automations, permission schemes, and role management
  • Familiarity with Agile and DevOps practices
  • Experience with scripting or automation using JavaScript, Python, or JSON-based rule authoring
  • Strong analytical, troubleshooting, and documentation skills

Nice to have

  • Atlassian ACP certification (Admin or Jira Service Management)
  • Auth0 certification or equivalent IAM training
  • Experience supporting CI/CD pipelines, GitHub administration, or enterprise DevOps tools
  • Experience with Okta, Azure AD, or Workday-based identity lifecycle systems
  • Exposure to environment management, SDLC workflows, or SRE practices
  • Prior involvement in tool consolidation or modernization initiatives
Tier4 Group - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Atlassian (Jira) & Identity Tools Administrator

8 matching positions

Senior Jira Administrator

We are seeking an experienced Senior Jira Administrator professional to design, ...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
alterdomus.com Logo
Alter Domus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience administering and configuring Atlassian products (Jira Software, Jira Service Management, Confluence)
  • Strong understanding of workflows, custom fields, permission schemes, and automation rules
  • Demonstrated experience integrating Atlassian with external tools and platforms using APIs and scripts
  • Familiarity with enterprise IT environments, including identity management, change control, and governance
  • Strong analytical and problem-solving skills with attention to detail
  • Excellent communication and stakeholder management abilities
  • Ability to think systematically and balance technical precision with user experience
Job Responsibility
Job Responsibility
  • Design, build, and maintain scalable solutions across Atlassian products to support enterprise workflows
  • Translate business and user requirements into effective system configurations, automations, and dashboards
  • Develop and maintain comprehensive system architecture documentation, blueprints, and standards
  • Ensure platform stability, performance, and alignment with organizational goals
  • Integrate Atlassian tools with enterprise platforms including M365, CI/CD pipelines, and other business systems
  • Build and maintain automation solutions using native Atlassian tools, APIs, and scripting (Python, PowerShell, REST, etc.)
  • Continuously identify opportunities to streamline processes through intelligent automation
  • Support API development and maintenance for seamless cross-platform connectivity
  • Partner with product owners, project managers, and technical leads to gather and refine system requirements
  • Provide expert guidance on Atlassian capabilities, industry best practices, and governance frameworks
What we offer
What we offer
  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
  • Plus additional local benefits depending on your location
  • Fulltime
Read More
Arrow Right

Atlassian Administrator

We’re looking for an Atlassian Administrator to help us build and maintain effec...
Location
Location
Canada
Salary
Salary:
68400.00 - 95800.00 CAD / Year
hootsuite.com Logo
Hootsuite
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of proven experience as an Atlassian Administrator in an enterprise environment
  • Bachelor’s degree in Computer Science, IT, Business, or equivalent practical experience
  • Expertise in Jira Query Language (JQL), advanced reporting, and designing schemes for large user bases
  • Strong understanding of Agile, Scrum, Kanban, and Waterfall frameworks and how Atlassian tools support them at scale
  • Skilled at defining and managing the processes and timelines necessary to get work accomplished
  • Clearly conveys thoughts, both written and verbally, listening attentively for clarification
Job Responsibility
Job Responsibility
  • Administer and configure the enterprise Atlassian portfolio, including Jira (Software, Product Discovery), Confluence, Jira Service Management, Statuspage, and Atlassian Goals
  • Design and optimize complex Jira workflows, custom fields, and automation rules to align with best practices at scale
  • Partner with IT to manage and evaluate Atlassian add-ons and integrations with other enterprise systems (e.g., identity management, CI/CD pipelines)
  • Collaborate with PMO leadership to enforce governance standards and audit/document existing processes to ensure data integrity and security
  • Manage the support queue and provide technical troubleshooting for a diverse user base, adhering to established Service Level Agreements (SLAs)
  • Monitor the performance and stability of all products at an enterprise level and assist in planning upgrades and migrations
  • Distill complex technical solutions into layman’s terms for stakeholders across all levels of the organization
What we offer
What we offer
  • health insurance including medical, dental, vision, life/disability insurances
  • Employee and Family Assistance Program
  • group RRSP plan with a company match of up to 4% of base salary
  • Global Parental Leave of 26 weeks of full and partially paid leave
  • Fulltime
Read More
Arrow Right

Senior Jira Administrator

We are seeking an experienced Senior Jira Administrator professional to design, ...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
alterdomus.com Logo
Alter Domus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience administering and configuring Atlassian products (Jira Software, Jira Service Management, Confluence)
  • Strong understanding of workflows, custom fields, permission schemes, and automation rules
  • Demonstrated experience integrating Atlassian with external tools and platforms using APIs and scripts
  • Familiarity with enterprise IT environments, including identity management, change control, and governance
  • Strong analytical and problem-solving skills with attention to detail
  • Excellent communication and stakeholder management abilities
  • Ability to think systematically and balance technical precision with user experience
Job Responsibility
Job Responsibility
  • Design, build, and maintain scalable solutions across Atlassian products to support enterprise workflows
  • Translate business and user requirements into effective system configurations, automations, and dashboards
  • Develop and maintain comprehensive system architecture documentation, blueprints, and standards
  • Ensure platform stability, performance, and alignment with organizational goals
  • Integrate Atlassian tools with enterprise platforms including M365, CI/CD pipelines, and other business systems
  • Build and maintain automation solutions using native Atlassian tools, APIs, and scripting (Python, PowerShell, REST, etc.)
  • Continuously identify opportunities to streamline processes through intelligent automation
  • Support API development and maintenance for seamless cross-platform connectivity
  • Partner with product owners, project managers, and technical leads to gather and refine system requirements
  • Provide expert guidance on Atlassian capabilities, industry best practices, and governance frameworks
What we offer
What we offer
  • Support for professional accreditations
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
  • Plus additional local benefits depending on your location
Read More
Arrow Right

Senior Jira Administrator

We are seeking an experienced Senior Jira Administrator professional to design, ...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
alterdomus.com Logo
Alter Domus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience administering and configuring Atlassian products (Jira Software, Jira Service Management, Confluence)
  • Strong understanding of workflows, custom fields, permission schemes, and automation rules
  • Demonstrated experience integrating Atlassian with external tools and platforms using APIs and scripts
  • Familiarity with enterprise IT environments, including identity management, change control, and governance
  • Strong analytical and problem-solving skills with attention to detail
  • Excellent communication and stakeholder management abilities
  • Ability to think systematically and balance technical precision with user experience
Job Responsibility
Job Responsibility
  • Design, build, and maintain scalable solutions across Atlassian products to support enterprise workflows
  • Translate business and user requirements into effective system configurations, automations, and dashboards
  • Develop and maintain comprehensive system architecture documentation, blueprints, and standards
  • Ensure platform stability, performance, and alignment with organizational goals
  • Integrate Atlassian tools with enterprise platforms including M365, CI/CD pipelines, and other business systems
  • Build and maintain automation solutions using native Atlassian tools, APIs, and scripting (Python, PowerShell, REST, etc.)
  • Continuously identify opportunities to streamline processes through intelligent automation
  • Support API development and maintenance for seamless cross-platform connectivity
  • Partner with product owners, project managers, and technical leads to gather and refine system requirements
  • Provide expert guidance on Atlassian capabilities, industry best practices, and governance frameworks
What we offer
What we offer
  • Support for professional accreditations
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
Read More
Arrow Right
New

IT Support Services Lead

This is an on-site position in Santa Monica, California. For nearly 40 years, Na...
Location
Location
United States , Santa Monica
Salary
Salary:
133300.00 - 166600.00 USD / Year
naughtydog.com Logo
Naughty Dog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of IT experience, including 3+ years in a Support Lead, Manager, or similar leadership role
  • Experience supporting distributed Windows and Linux environments within a production, development, or studio setting
  • Experience leading teams, managing contractor resources, setting performance goals, conducting reviews, and mentoring technical staff
  • Strong written and verbal communication, customer service, organizational, and documentation skills
  • Experience administering and optimizing service management platforms such as Jira Service Management or ServiceNow, including workflow design, automation, dashboard creation, reporting, and process improvement
  • Experience administering Atlassian products, including Jira Service Management and Confluence
  • Experience developing, managing, and reporting on KPIs and SLAs
  • Experience managing endpoint technologies and desktop lifecycle programs, including support for development workstations, operating systems, performance troubleshooting, and user productivity tools in Windows and Linux environments
  • Strong understanding of endpoint imaging, software deployment, patch management, and desktop administration
  • Familiarity with virtualization technologies and virtual desktop environments
Job Responsibility
Job Responsibility
  • Lead, mentor, and manage the performance of the IT Support team, including contract support personnel, ensuring consistent service quality and operational excellence
  • Ensure timely, effective, and customer-focused support for local and remote users
  • Partner with IT and Studio Leadership to define and execute roadmaps for support services, end-user technologies, and future initiatives
  • Develop and improve service management practices, including KPIs, SLAs, workflows, automation, dashboards, reporting, and process optimization
  • Manage and improve enterprise applications and collaboration platforms, including Microsoft 365, Slack, Zoom, Teams, Jira, and related services
  • Oversee endpoint lifecycle management, including deployment, maintenance, patching, and hardware refresh programs
  • Partner with Engineering, Art, Production, and QA teams to improve support services, developer experience, and technology workflows
  • Evaluate and recommend improvements to endpoint technologies, user productivity tools, and support processes
  • Support the deployment and maintenance of desktop and development hardware as needed
  • Collaborate with stakeholders across the studio to troubleshoot issues, identify root causes, and improve development and support workflows
What we offer
What we offer
  • Annual bonus and other incentive plans
  • Fulltime
Read More
Arrow Right

Middle Technical Support Engineer

Over 20 years of market experience, Intellias brings together technologists, cre...
Location
Location
Colombia; Poland; Portugal; Ukraine
Salary
Salary:
Not provided
Intellias
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years in a technical support or IT support role
  • Excellent communication skills in English (B2 or higher – written and spoken)
  • Basic knowledge of server hardware, software, and operating systems
  • Practical understanding of ITIL processes (Incident, Problem, Change, Service Request, MIM)
  • Proven experience in troubleshooting and problem resolution. Ability to analyse complex technical issues
  • Experience with help desk software like Atlassian (Jira, Confluence), Zendesk, Freshdesk, ServiceNow etc.
  • Hands-on experience with Okta or similar IdP (SSO configuration, user lifecycle management, MFA troubleshooting)
  • Proficiency in managing Slack, Zoom, and Google Workspace at an admin level
  • Experience with macOS and MDM solutions (e.g., JAMF), device provisioning & lifecycle
  • Familiarity with ticketing systems (Jira Service Management preferred)
Job Responsibility
Job Responsibility
  • Respond to support incidents and service requests via defined communication channels in line with SLAs
  • Investigate and resolve incidents, including real-time issues, through structured troubleshooting and log analysis
  • Perform advanced technical troubleshooting, including root cause analysis and validation of resolution approaches
  • Manage user access requests, including provisioning, deprovisioning, permission changes, and service account/API token setup across multiple SaaS platforms
  • Support identity and authentication processes, including troubleshooting SSO, MFA, and OAuth/SAML integration issues
  • Administer collaboration tools (e.g., Slck, Zoom, email platforms), including configuration, user management, and issue resolution
  • Execute employee lifecycle processes, including onboarding and offboarding (account setup, access revocation, hardware coordination)
  • Provide endpoint and hardware support, including macOS troubleshooting, device provisioning, and repair coordination
  • Diagnose and resolve incidents, escalating complex issues with proper documentation when needed
  • Maintain and update documentation, including runbooks, knowledge base articles, and operational procedures
  • Fulltime
Read More
Arrow Right

Devsecops Engineer

We are seeking a proactive and detail-oriented IT Support Specialist to join our...
Location
Location
United States , San Francisco Bay Area
Salary
Salary:
150000.00 - 200000.00 USD / Year
arize.com Logo
Arize
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment
  • Hands-on experience with: Google Workspaces admin console & SSO
  • Office 365 suite
  • Zoom admin controls
  • Atlassian (Jira, Confluence)
  • GitHub (user access, integrations, permissions)
  • Kandji or similar MDM solutions
  • Bitdefender or similar endpoint protection tools
  • Scripting or programming language
  • Familiarity with compliance frameworks: SOC 2 Type 2, ISO 27001, PCI DSS
Job Responsibility
Job Responsibility
  • Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively
  • Manage and support user accounts, access provisioning, and integrations across Google Workspaces, Office 365, Zoom, Atlassian tools, GitHub
  • Administer and enforce device security and compliance policies through Kandji MDM and Bitdefender
  • Handle troubleshooting of hardware, software, VPN (OpenVPN), and cloud service issues
  • Maintain and document standard operating procedures for IT systems and user support
  • Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance
  • Assist in responding to security questionnaires from prospects and partners as part of the sales process
  • Monitor system logs and alerts to detect and remediate potential threats
  • Ensure compliance with identity and access management protocols across all integrated platforms
  • Assist in tracking and reporting IT and security metrics for internal review and audits
What we offer
What we offer
  • Medical, dental, vision
  • 401(k) plan
  • Unlimited paid time off
  • Generous parental leave plan
  • Mental and wellness support
  • WFH monthly stipend
  • Fulltime
Read More
Arrow Right

Middle Technical Support Engineer

Over 20 years of market experience, Intellias brings together technologists, cre...
Location
Location
Colombia; Poland; Portugal; Ukraine
Salary
Salary:
Not provided
Intellias
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years in a technical support or IT support role
  • Excellent communication skills in English (B2 or higher – written and spoken)
  • Basic knowledge of server hardware, software, and operating systems
  • Practical understanding of ITIL processes (Incident, Problem, Change, Service Request, MIM)
  • Proven experience in troubleshooting and problem resolution
  • Ability to analyse complex technical issues
  • Experience with help desk software like Atlassian (Jira, Confluence), Zendesk, Freshdesk, ServiceNow etc
  • Hands-on experience with Okta or similar IdP (SSO configuration, user lifecycle management, MFA troubleshooting)
  • Proficiency in managing Slack, Zoom, and Google Workspace at an admin level
  • Experience with macOS and MDM solutions (e.g., JAMF), device provisioning & lifecycle
Job Responsibility
Job Responsibility
  • Respond to support incidents and service requests via defined communication channels in line with SLAs
  • Investigate and resolve incidents, including real-time issues, through structured troubleshooting and log analysis
  • Perform advanced technical troubleshooting, including root cause analysis and validation of resolution approaches
  • Manage user access requests, including provisioning, deprovisioning, permission changes, and service account/API token setup across multiple SaaS platforms
  • Support identity and authentication processes, including troubleshooting SSO, MFA, and OAuth/SAML integration issues
  • Administer collaboration tools (e.g., Slack, Zoom, email platforms), including configuration, user management, and issue resolution
  • Execute employee lifecycle processes, including onboarding and offboarding (account setup, access revocation, hardware coordination)
  • Provide endpoint and hardware support, including macOS troubleshooting, device provisioning, and repair coordination
  • Diagnose and resolve incidents, escalating complex issues with proper documentation when needed
  • Maintain and update documentation, including runbooks, knowledge base articles, and operational procedures
  • Fulltime
Read More
Arrow Right