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Atlassian Cloud Engineer

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Crusoe

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Location:
United States , San Francisco

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

115000.00 - 135000.00 USD / Year
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Job Description:

We’re seeking an Atlassian Cloud Engineer to serve as the primary administrator and strategic owner of our Atlassian ecosystem. This role blends deep technical expertise with strong project management instincts to ensure Jira, Confluence, and related tools are optimized for collaboration, delivery, and service management. You’ll act as both platform owner and change agent driving innovation, best practices, and adoption as the business scales.

Job Responsibility:

  • Owning day-to-day administration and long-term strategy for the Atlassian suite, including Jira Software, Jira Service Management, Confluence, Opsgenie, Product Discovery, and Statuspage
  • Customizing workflows, permissions, dashboards, and automation to improve project execution, visibility, and cross-team collaboration
  • Partnering with project managers, business leaders, and IT teams to embed effective project management and ITSM practices within Atlassian tools
  • Designing advanced reporting and analytics using eazyBI, JQL, filters, CQL, and dashboards to support real-time decision-making
  • Acting as the escalation point for complex platform issues, working closely with Atlassian Support and internal Service Desk teams
  • Leading platform enhancements by staying ahead of Atlassian’s roadmap and championing adoption of new features
  • Driving AI initiatives within the Atlassian ecosystem, including building custom agents using Atlassian Rovo and implementing the Rovo MCP server
  • Collaborating across IT to ensure reliability, security, and alignment with broader business objectives

Requirements:

  • 3+ years of experience administering Atlassian Cloud environments in enterprise settings
  • Proven ownership of Jira and Confluence customization, site administration, and day-to-day operations
  • Advanced expertise in Jira project configuration, including workflows, permission schemes, issue security, issue types, field configurations, and project roles
  • Strong command of Jira Query Language (JQL), Confluence Query Language (CQL), and eazyBI for advanced reporting
  • Experience implementing and operating ITSM processes in Jira Service Management (Incident, Change, Problem, CMDB/Assets)
  • Solid understanding of RBAC, change control, release management, and system administration best practices
  • Experience configuring authentication and authorization with Okta or similar IAM providers
  • Familiarity integrating Atlassian tools with other business systems and working with structured data formats (JSON, YAML)

Nice to have:

  • Atlassian Cloud Professional certifications (ACP), with 2+ preferred
  • Experience leading AI-driven initiatives within Atlassian, including Rovo agent development
  • Background managing large-scale Atlassian implementations or migrations
  • Experience supporting external user access and complex security models
  • Prior work in fast-growing or highly cross-functional organizations
What we offer:
  • Industry competitive pay
  • Restricted Stock Units in a fast growing, well-funded technology company
  • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
  • Employer contributions to HSA accounts
  • Paid Parental Leave
  • Paid life insurance, short-term and long-term disability
  • Teladoc
  • 401(k) with a 100% match up to 4% of salary
  • Generous paid time off and holiday schedule
  • Cell phone reimbursement
  • Tuition reimbursement
  • Subscription to the Calm app
  • MetLife Legal
  • Company paid commuter benefit
  • $300/month

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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