Atlassian Cloud Apps Administrator

• Own the end‑to‑end design and governance of Jira Service Management across the organisation, including project templates, queues, SLAs, request types, forms, workflows and automation rules
• Engage with business stakeholders around continuous improvement of ITSM processes (Incident, Request, Change, Problem, Service Catalogue) and ensure they are standardised and scalable
• Lead the configuration and lifecycle management of Jira Software, Jira Product Discovery, and JSM, including global workflows, screens, custom fields, permission schemes, notification schemes and project templates
• Define and enforce governance standards for project creation, configuration and usage to minimise complexity and ensure scalability
• Take accountability for the stability, performance and capacity of the Atlassian Cloud environment, including monitoring, housekeeping, maintenance windows and change planning
• Provide support for Atlassian issues through to resolution
• User management for Atlassian apps
• Own and manage key integrations with internal systems
• Evaluate, select and govern third‑party Marketplace apps, running PoCs, risk assessments and adoption plans
• Partner with development, DevOps and security teams to design automated workflows, CI/CD integrations and improved tooling usage
• Define and maintain governance frameworks, configuration standards and documentation across all Atlassian products

• Proven, hands‑on experience administering Atlassian Apps in a complex business or enterprise environment, ideally across multiple teams
• Deep understanding of Jira Software and JSM workflows, schemes, custom fields, filters, dashboards and automation capabilities
• Proven experience with Atlassian Cloud, including org‑level administration, security controls and app management
• Strong scripting/automation skills using Jira Automation and REST APIs or similar tooling
• Demonstrable experience designing and rolling out ITSM processes using Jira Service Management

Atlassian certifications (e.g. ACP‑100, ACP‑120, ACP‑420/ACP‑520 or equivalent) or demonstrable equivalent expertise

• Hybrid working
• Investment in your future career with a variety of learning and development opportunities
• No dress code
• 25 days annual leave, plus bank holidays
• Birthday off
• A pension plan for your future
• Complimentary refreshments in all our offices