Atlassian Automation & Rovo Consultant

• Designing, building, and continuously improving Jira Service Management (JSM) and Jira Software request experiences
• Focus on workflow automation, request intake enablement, and AI agent development using Atlassian Rovo
• Partnering with platform and operational stakeholders to deliver scalable, developer friendly service experiences that reduce manual effort and improve request fulfillment outcomes
• Design and build Jira Service Management and Jira Software forms, request types, and portal intake experiences aligned to business needs
• Standardize field patterns and validation approaches to improve data quality and reduce rework
• Implement and maintain Atlassian Automation rules to support end to end request fulfillment, routing, approvals, notifications, and integrations
• Troubleshoot automation execution and optimize conditions, branching logic, and smart values to improve reliability
• Develop and configure Atlassian Rovo agents to support self-service experiences, knowledge retrieval, and assisted fulfillment patterns
• Configure knowledge sources and intents, and iterate based on feedback and usage

• Must have experience building Atlassian Rovo agents (or equivalent Atlassian AI agent capabilities), including intent design, knowledge source configuration, and iterative tuning
• 3+ years of experience working in the Atlassian ecosystem (Jira Software and/or Jira Service Management)
• Hands on experience building and maintaining Atlassian Automation rules for operational workflows (approvals, routing, notifications, and fulfillment logic)
• Strong experience designing Jira/JSM forms and request experiences, including custom fields, validation patterns, and user-friendly intake flows
• Experience configuring workflows, statuses, transitions, SLAs, queues, request types, and portal experiences in JSM
• Working knowledge of Jira administration concepts (schemes, permissions, roles, groups, project settings) sufficient to deliver solutions with minimal supervision
• Ability to troubleshoot complex automation behavior and identify root causes (conditions, branching logic, smart values, permissions, field context issues)

• Experience integrating Jira/JSM with external systems (webhooks, APIs, email handlers, Atlassian Marketplace apps, or internal tooling)
• Experience designing standardized patterns for forms and automation to enable reuse across multiple teams/projects
• Experience with Confluence for documentation and knowledge management tied to service experiences

Excellent benefits and compensation packages