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Hootsuite Logo Hootsuite · IT - Administration

Atlassian Administrator

Canada Employment contract 68400.00 - 95800.00 CAD / Year · Job Posted April 23, 2026
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Job Description

We’re looking for an Atlassian Administrator to help us build and maintain effective, scalable solutions within our enterprise Atlassian suite (Jira, Confluence, JSM, etc.). In this critical role, you’ll collaborate with stakeholders across the broader organization, using technology to solve problems, optimize processes, and facilitate seamless collaboration. You will support the PMO by helping teams work efficiently and progress towards strategic objectives through effective use of tools like Jira Service Management, Jira Product Discovery, Statuspage, and Atlassian Goals. You will report to the PMO Director of Delivery.

Job Responsibility

  • Administer and configure the enterprise Atlassian portfolio, including Jira (Software, Product Discovery), Confluence, Jira Service Management, Statuspage, and Atlassian Goals
  • Design and optimize complex Jira workflows, custom fields, and automation rules to align with best practices at scale
  • Partner with IT to manage and evaluate Atlassian add-ons and integrations with other enterprise systems (e.g., identity management, CI/CD pipelines)
  • Collaborate with PMO leadership to enforce governance standards and audit/document existing processes to ensure data integrity and security
  • Manage the support queue and provide technical troubleshooting for a diverse user base, adhering to established Service Level Agreements (SLAs)
  • Monitor the performance and stability of all products at an enterprise level and assist in planning upgrades and migrations
  • Distill complex technical solutions into layman’s terms for stakeholders across all levels of the organization

Requirements

  • 3+ years of proven experience as an Atlassian Administrator in an enterprise environment
  • Bachelor’s degree in Computer Science, IT, Business, or equivalent practical experience
  • Expertise in Jira Query Language (JQL), advanced reporting, and designing schemes for large user bases
  • Strong understanding of Agile, Scrum, Kanban, and Waterfall frameworks and how Atlassian tools support them at scale
  • Skilled at defining and managing the processes and timelines necessary to get work accomplished
  • Clearly conveys thoughts, both written and verbally, listening attentively for clarification

Nice to have

  • Atlassian Certified Jira Administrator, Confluence Administrator, or Jira Service Management Administrator
  • Familiarity with scripting languages (e.g., Groovy, Python) for custom automations

What we offer

  • health insurance including medical, dental, vision, life/disability insurances
  • Employee and Family Assistance Program
  • group RRSP plan with a company match of up to 4% of base salary
  • Global Parental Leave of 26 weeks of full and partially paid leave
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