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At Your Service

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Marriott Bonvoy

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Location:
United Arab Emirates , Dubai

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself. At Al Maha, you’ll become part of a close-knit family that values passion, purpose, and pride in what we do. We’re looking for talented and dedicated individuals to join our team.

Job Responsibility:

  • Answers incoming calls
  • Directs call to guest rooms, staff, or departments through the switchboard or PBX system
  • Places outgoing calls
  • Receives messages and deliver the same in timely and efficient manner
  • Logs all service requests, defects, incidents in GXP
  • Provides information about hotel services to guests
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor

Requirements:

  • Speaks clearly, distinctly, and with a friendly, courteous tone
  • Uses listening skills to put callers at ease and obtains accurate, complete information
  • Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments
  • Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public hotel events
  • Provides a paging service for hotel guests and employees
  • Process guest wake-up calls
  • Follow company and department safety and security policies and procedures
  • Maintain awareness of undesirable persons on property premises
  • Follow property specific procedures for handling emergencies
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel
  • Understand the telephone operator board or PBX switchboard operations
  • Knows what action to take when an emergency call is required
  • Monitors automated systems including CCTV when engineering and maintenance department is closed
  • Ensure room service orders are taken efficiently and accurately
  • Assists in reporting telephone equipment or service complaints and problems
  • Trains or assists with training new telephone operators
  • To be fully aware of and adhere of health and safety, fire and bomb threat procedures
  • Must be polite and courteous while answering the phone
  • Keep records of calls placed and received by all departments and recording the call charges
  • Update all necessary information on the PMS /Opera
  • Upload all registered guests in house in CID (Criminal Investigation Department) system
  • Customer Service Orientation
  • Team Orientation
  • Communication Skills
  • Planning and Organization
  • Diplomacy

Nice to have:

  • Multitasking abilities
  • Appreciation for evocative storytelling
  • Keen interest and passion for this destination's heritage
  • Desire to deliver genuine, personalized, and anticipatory hospitality
What we offer:
  • On-property accommodation
  • Full-board meals
  • Exclusive Marriott privileges, discounted stays and dining, plus special rates for friends and family
  • Comprehensive medical and life insurance coverage
  • All the tools, resources, and support you need to excel every day
  • Career with limitless horizons
  • Professional growth and mentorship

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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