At Your Service - Team Leader Job at Marriott Bonvoy (Dubai)

Customer Service Team Leader

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

Australia , Old Toongabbie

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Relevant tertiary qualification or equivalent proven experience
3-5 years of experience in customer service, ideally within healthcare/pharmaceuticals or medical devices
Proven leadership and team management skills
Strong ability to build trusted relationships with customers and stakeholders
Proficiency with CRM and ERP systems (e.g., JDE, SAP)
Prior working knowledge of pharmaceuticals or medical devices is highly desirable
Experience in service center platforms and metrics (e.g., Genesys, Five9, RingCentral, Avaya, etc.)
Experience in Project management and Lean processing methodology
Strong attention to detail and adaptability to new systems and processes
Ability to thrive in a fast-paced environment and prioritise competing demands

Job Responsibility

Manage daily operations and lead a team of customer service representatives to reach service quality and customer happiness objectives
Conduct regular performance reviews, provide mentoring and feedback, and foster a culture of accountability and continuous improvement
Handle and resolve advanced or complex customer complaints promptly and professionally
Assess workload and adjust prioritisation to meet service level targets
Identify and implement initiatives to improve efficiency, service quality, and customer experience
Monitor key performance indicators (e.g., schedule adherence, service levels) and provide regular reports and insights to management
Assist in developing and managing departmental budgets, ensuring accurate tracking of expenses
Partner with cross-functional teams to align customer service strategies with broader business objectives

Fulltime

Customer Service Team Leader – Construction

Campbell Property Group (CPG), one of Australia’s leading residential constructi...

Location

Australia , Norwest

Salary:

Not provided

DOMAINE HOMES

Expiration Date

Until further notice

Requirements

Proven experience as a hands-on customer service leader within the construction industry
Proven experience leading teams in high-volume customer centric environment
Demonstrated experience managing escalations and service recovery
Strong understanding of construction processes and customer touchpoints from contract to handover
Familiarity with HIA contracts, variations, DA/CDC processes, and document control
Proficient in CRM/project platforms such as ClickHome (or equivalent)
Empathetic and composed, with a strong sense of professionalism under pressure
People-focused and inspiring, with the ability to build trust and develop high-performing teams
Organised and detail-oriented, maintaining high standards of documentation and workflow
Collaborative and solutions-focused, fostering strong relationships across departments

Job Responsibility

Lead and coach a team of 6 CSCs across pre-construction and construction, setting clear expectations and career development plans
Conduct regular 1:1s, team meetings, and formal performance reviews
Drive a culture of accountability, ownership, and service excellence
Support onboarding, training, and continuous professional development of team members
Monitor customer satisfaction scores and proactively identify service improvement opportunities and team efficiencies
Act as the first point of contact for complex or escalated customer concerns
Monitor ClickHome workflows and milestone tracking to ensure accurate file progression
Maintain oversight of all customer touchpoints and communication triggers
Ensure all documentation is completed accurately and on time eliminating bottlenecks that impact progression or communication
Collaborate effectively with Drafting, Estimating, Permits, Site Supervisors, and other stakeholders

What we offer

Secure undercover parking
A welcome gift when you start – to make you feel at home
Competitive pay and flexible work options
A focus on your health and wellbeing – with multiple gym and health insurance discounts
Great retail deals – including travel, groceries, and more
Big savings on home builds, trades, suppliers and utilities
Ongoing learning through the CPG Academy, with mentoring and unlimited training
Opportunities to give back through our charity partners
Generous leave – including parental, volunteer, reservist and emergency services leave
Free wellbeing support for you and your family, including EAP and health coaching

Fulltime

Client Service Team Leader with Dutch

Location

Poland , Warszawa

Salary:

Not provided

Randstad

Expiration Date

August 31, 2026

Requirements

solid experience in a customer service environment with a proven track record of managing big teams
fluency in Dutch (min. C1) and English (min. B2) for seamless communication in an international team
strong coaching, communication, and people-development skills
experience working with KPIs, quality frameworks, and operational metrics
a strong problem-solving mindset and the ability to stay calm under press

Job Responsibility

managing a team of 15+ Client Services Specialists across phone, email, and case-handling channels
conducting regular 1:1s, coaching sessions, and supporting individual career growth
monitoring performance KPIs (SL, quality scores, productivity) and providing actionable feedback
supporting onboarding and training of new team members
coordinating daily operations with WFM and handling complex customer escalations
analyzing trends to recommend improvements to workflows and customer communication
contributing to cross-functional projects that enhance service delivery

What we offer

Employment contract (full time position)
Possibility of hybrid work (after onboarding 3 day from office, 2 days from home)
Annual bonus (based on performance)
Private medical package
Co-funding for sports or cultural cards
Co-funding for group life insurance
PPK pension plans

Fulltime

Service Team Leader / Supervisor

Join a world-leading name in lorry crane technology. Palfinger UK is recruiting ...

Location

United Kingdom , Dartford

Salary:

Not provided

T H WHITE Group

Expiration Date

Until further notice

Requirements

Proven experience in a supervisory, senior technician or leadership role within a workshop environment
Demonstrable experience in the service and repair of cranes or similar hydraulic equipment such as forklifts, agricultural machinery, HGVs, powered access
Strong technical knowledge across mechanical, hydraulic, electrical and software systems
A recognised qualification such as NVQ or City & Guilds in Plant Maintenance, or similar
Strong communication and positive leadership skills

Job Responsibility

Leading, supporting and developing workshop technicians in the service, maintenance and repair of Palfinger and Epsilon lorry-cranes and ancillary equipment
Helping to plan workloads and keep jobs moving efficiently through the workshop
Maintaining high standards of workmanship, safety and compliance across the depot
Supporting the Depot Manager by driving workshop revenue, cost control and profitability
Identify and support training needs across the team

What we offer

Competitive salary, based on your experience and capability
Annual pay reviews
Competitive company pension, with joint contributions of up to 12.5%
Life assurance cover of up to five times salary
Access to Perkbox retail rewards, online GP access and wellbeing support
Company share plan and staff discount scheme
Manufacturer and ALLMI-accredited technical training
Real career progression across a large UK engineering organisation

Fulltime

Customer Service Team Leader

We are seeking an experienced Customer Service Team Leader (10 month fixed term ...

Location

Australia , Old Toongabbie

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Relevant tertiary qualification or equivalent proven experience
3-5 years of experience in customer service, ideally within healthcare/pharmaceuticals or medical devices
Proven leadership and team management skills
Strong ability to build trusted relationships with customers and stakeholders
Proficiency with CRM and ERP systems (e.g., JDE, SAP)
Prior working knowledge of pharmaceuticals or medical devices is highly desirable
Experience in service center platforms and metrics (e.g., Genesys, Five9, RingCentral, Avaya, etc.)
Experience in Project management and Lean processing methodology
Strong attention to detail and adaptability to new systems and processes
Ability to thrive in a fast-paced environment and prioritise competing demands

Job Responsibility

Manage daily operations and lead a team of customer service representatives to reach service quality and customer happiness objectives
Conduct regular performance reviews, provide mentoring and feedback, and foster a culture of accountability and continuous improvement
Handle and resolve advanced or complex customer complaints promptly and professionally
Assess workload and adjust prioritisation to meet service level targets
Identify and implement initiatives to improve efficiency, service quality, and customer experience
Monitor key performance indicators (e.g., schedule adherence, service levels) and provide regular reports and insights to management
Assist in developing and managing departmental budgets, ensuring accurate tracking of expenses
Partner with cross-functional teams to align customer service strategies with broader business objectives

Fulltime

Customer Service Team Leader

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

Australia , Old Toongabbie

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Relevant tertiary qualification or equivalent proven experience
3-5 years of experience in customer service, ideally within healthcare/pharmaceuticals or medical devices
Proven leadership and team management skills
Strong ability to build trusted relationships with customers and stakeholders
Proficiency with CRM and ERP systems (e.g., JDE, SAP)
Prior working knowledge of pharmaceuticals or medical devices is highly desirable
Experience in service center platforms and metrics (e.g., Genesys, Five9, RingCentral, Avaya, etc.)
Experience in Project management and Lean processing methodology
Strong attention to detail and adaptability to new systems and processes
Ability to thrive in a fast-paced environment and prioritise competing demands

Job Responsibility

Manage daily operations and lead a team of customer service representatives to reach service quality and customer happiness objectives
Conduct regular performance reviews, provide mentoring and feedback, and foster a culture of accountability and continuous improvement
Handle and resolve advanced or complex customer complaints promptly and professionally
Assess workload and adjust prioritisation to meet service level targets
Identify and implement initiatives to improve efficiency, service quality, and customer experience
Monitor key performance indicators (e.g., schedule adherence, service levels) and provide regular reports and insights to management
Assist in developing and managing departmental budgets, ensuring accurate tracking of expenses
Partner with cross-functional teams to align customer service strategies with broader business objectives

Fulltime

Customer Service Team Leader

We are seeking an experienced Customer Service Team Leader (10 month fixed term ...

Location

Australia , Old Toongabbie

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Relevant tertiary qualification or equivalent proven experience
3-5 years of experience in customer service, ideally within healthcare/pharmaceuticals or medical devices
Proven leadership and team management skills
Strong ability to build trusted relationships with customers and stakeholders
Proficiency with CRM and ERP systems (e.g., JDE, SAP)
Experience in service center platforms and metrics (e.g., Genesys, Five9, RingCentral, Avaya, etc.)
Experience in Project management and Lean processing methodology
Strong attention to detail and adaptability to new systems and processes
Ability to thrive in a fast-paced environment and prioritise competing demands
Flexible schedule availability, including evenings and weekends as needed

Job Responsibility

Manage daily operations and lead a team of customer service representatives to reach service quality and customer happiness objectives
Conduct regular performance reviews, provide mentoring and feedback, and foster a culture of accountability and continuous improvement
Handle and resolve advanced or complex customer complaints promptly and professionally
Assess workload and adjust prioritisation to meet service level targets
Identify and implement initiatives to improve efficiency, service quality, and customer experience
Monitor key performance indicators (e.g., schedule adherence, service levels) and provide regular reports and insights to management
Assist in developing and managing departmental budgets, ensuring accurate tracking of expenses
Partner with cross-functional teams to align customer service strategies with broader business objectives

Fulltime

Field Service Team Leader - South Wales & West

Deliver a high level of customer satisfaction; support the FSM in daily field ac...

Location

United Kingdom , Bristol

Salary:

Not provided

Crown Lift Trucks Ltd

Expiration Date

Until further notice

Requirements

Must hold full UK Driving Licence
Proficient in fault-finding and repair
Educated with an ability to achieve a grade C in English and maths at GCSE
Experience of Health & Safety requirements working in a workshop practice
Commitment to continuing personal and professional development
Excellent organisational skills, resourceful and solution driven
A high standard of accuracy and attention to detail
Ability to multi‐task, prioritising workloads to work to tight deadlines
Ability to work independently or in a team
Clear communication skills – oral and written

Job Responsibility

Deliver a high level of customer satisfaction
support the FSM in daily field activities, including technical support and specialist installations
Promote a high level of Safe Working practices
Carry out fundamental Field Service Engineering tasks
Review Engineer performance with Field Service Manager monthly
Review jobs per day
Review chargeable hours per Engineer
Review training requirements
Monitor and Co-ordinate monthly PM Schedule/ WIP in conjunction with the Front Desk
Undertake Engineer Audits as required

What we offer

Company van plus fuel card – private use of company vehicle (subject to tax regulations)
Company pension plan
25 days annual leave plus bank holidays
Door to door payment
Support with tooling
Excellent discount scheme with access to the best perks from some of the UK’s biggest brands
Employee assistance programme

Fulltime

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At Your Service - Team Leader

Job Description

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