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At Your Service Supervisor

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Vietnam, Can Tho

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

At Your Service Supervisor position at Legacy Mekong Can Tho, Autograph Collection. Responsible for handling all guest communications, resolving issues, operating telephone systems, and assisting with team supervision and training in a luxury hotel environment.

Job Responsibility:

  • Answer, record, and process all guest calls, requests, questions, or concerns
  • Contact appropriate individual or department to resolve guest call, request, or problem
  • Follow up and ensure that any outstanding requests are resolved
  • Verify and adjust billing
  • Operate telephone switchboard station
  • Monitor busy or unanswered lines
  • Take messages
  • Activate and deactivate guest room message lights
  • Transfer guests with internet access issues to internet service provider's customer support line
  • Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls
  • Log guest requests, incidents, adjustments and comment cards into computer
  • Supply guests with directions and property information
  • Assist management in training, scheduling, evaluating, motivating and coaching employees
  • Serve as a department role model

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience

Additional Information:

Job Posted:
November 02, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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