At Your Service Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Gold Coast

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This is a dynamic role that will allow you to develop your skills across an array of customer service, administrative and operational functions. In your new role At Your Service Agent/Runner you will be performing a variety of duties like helping our guests with queries, problem solving, and ensuring our operations continue to run smoothly. The role often entails face-to-face interactions with customers and the general public.

Job Responsibility:

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Test beepers and radios to ensure communications equipment works properly
Place requested items such as rollaway beds and refrigerators in guest rooms
Deliver extra towels, bathrobes, and other items to guest rooms
Provide complimentary toiletries to guests
Deliver items to guest rooms
May deliver food, beverage or other amenities and assemble orders to go
Deliver rollaway, cribs, linens, toiletries, and other items requested by guests to guest rooms

Requirements:

A genuinely warm & welcoming demeanour
Excellent communication skills
Availability to work weekends
A passion for the industry
A warm, people-oriented demeanour
A team-first attitude

What we offer:

Unlimited strategic development and career opportunities
Generous accommodation and food and beverage discounts including all properties within the Marriott International group
Recognition programs
Hotel training opportunities
Wellbeing and mindfulness programs

Additional Information:

Job Posted:
October 29, 2025

Employment Type:

Parttime

Work Type:

On-site work

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At Your Service Agent