At Your Service Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
Hong Kong, Hong Kong

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

At Your Service Agent position at Courtyard Hong Kong, responsible for handling all guest communications and requests, providing excellent customer service, and ensuring guest satisfaction throughout their stay.

Job Responsibility:

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard
Process guest requests for wake-up calls
Connect and direct calls to appropriate extensions
Receive, record, and relay messages accurately
Log guest requests or issues into computer
Contact appropriate departments and follow up with guests
Provide information about room features, property amenities, and local areas of interest
Process room service orders and record transactions
Assist guests with internet and guestroom entertainment

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to stand, sit, or walk for extended periods
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds

What we offer:

Equal opportunity employment
Diverse and inclusive work environment
Global team belonging
Professional development opportunities

Additional Information:

Job Posted:
August 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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At Your Service Agent