At Your Service Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Sydney

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Join Four Points by Sheraton Sydney Central Park as an At Your Service Agent. This role involves providing exceptional guest experiences through communication, relationship building, and hotel operations. Candidates should be enthusiastic, self-motivated, and possess relevant industry experience. The position offers world-class benefits, training, and career development opportunities with Marriott International.

Job Responsibility:

Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
operate telephone switchboard, process guest requests, connecting and directing calls to the appropriate extension
provide information to guests about room features and local areas of interest
assist guests arriving and departing the hotel through the check in and departure process
handle general enquiries, engage with our fun hunters and let them play on through each guest experience
build and strengthen relationships with existing and new guests to enable future bookings
support your front office crew in general operational tasks
take guest reservations and perform credit card responsibilities

Requirements:

Experience with OPERA property management system or similar
relevant industry experience in a similar role
working rights in Australia
NSW RSA
enthusiastic to escalate your career
self-motivated, driven and energized in a fast-paced environment
armed with smart solutions and a can-do attitude

What we offer:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
flexible working hours & locations through Life with the Works program
time off to pursue your passion through sabbatical leave
paid leave during your birthday month
internationally recognized training programs
unlimited strategic development and career opportunities within the Marriott International group
genuine care for associates’ physical, emotional and financial wellbeing through Employee Assistance Program
opportunity to receive Employee Referral Incentives
work for the largest hotel network in the world which values equality, diversity and inclusiveness

Additional Information:

Job Posted:
September 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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At Your Service Agent