This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure guest satisfaction with result.
Job Responsibility:
Serve as the main point of contact for all guest requests and needs
Answer incoming calls from guests, both external and in-house
Communicate guest needs to the appropriate department and follow up
Take room service orders
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results
Remain calm and alert especially during emergency situations and heavy hotel activity
Comply with attendance rules and be available to work on a regular basis