At Your Service agent

• Operate the hotel switchboard in an efficient, professional, and courteous manner
• Maintain Marriott brand and hotel service standards
• Respond to guest inquiries about hotel information and dining information
• Direct calls appropriate to the hotel personnel
• Use private branch exchange (PBX) switchboard to connect interoffice and house calls
• Answer, screen, and route outside and in-house calls
• Keep record of requests placed by guests and ensure requests are completed
• Operate radio system to relay in-house messages and information
• Input wake up calls
• Place welcome calls to guests
• Enter in room service orders
• Accept and log packages
• Enter in GXP work order requests
• Complete any additional input requests of guests or staff as needed
• Understand and can react to emergency situations and procedures
• Utilize PBX and front office computer system
• Initiate a positive guest experience with the hotel
• Coordinate emergency communications to the fire and emergency response units
• Understand all hotel emergency procedures and coordinate communications during fire, health, and elevator emergencies
• Accept all messages for in house, expected arrival and function guests and ensure their efficient and timely distribution
• Review daily listings of upcoming hotel events
• Develop general hotel operational background to provide information to guests
• Report on telephone-related problems to Front Office Manager
• Assist guests with dialing instructions as requested
• Accept time and charges from outside operators
• Deliver to Front Desk to ensure the timely posting of these charges to the guest's account

Prior Marriott system experience is encouraged but not required

• Comprehensive health insurance
• Retirement plans
• Paid time off
• On-site wellness programs
• Local discounts
• Employee rates on hotel stays
• Ongoing training and development opportunities
• 401k with a company match
• Lucrative bonus programs