At Your Service Agent

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
• operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
• receive, record, and relay messages accurately
• log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction
• provide information to guests about room features, property amenities, and local areas of interest
• may process room service orders, answer questions on menu selection and record transactions in point-of-sale system
• assist guests with accessing internet and guestroom entertainment
• follow all company policies and procedures
• ensure uniform and personal appearance are clean and professional
• maintain confidentiality of proprietary information
• protect company assets
• welcome and acknowledge all guests according to company standards
• anticipate and address guests’ service needs
• assist individuals with disabilities
• thank guests with genuine appreciation
• develop and maintain positive working relationships with others
• support team to reach common goals
• comply with quality assurance expectations and standards
• read and visually verify information in a variety of formats
• stand, sit, or walk for an extended period of time or for an entire work shift
• move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• perform other reasonable job duties as requested by Supervisors

High school diploma or G.E.D. equivalent

• 401(k) plan
• earned paid time off
• sick leave
• stock purchase plan
• discounts at Marriott properties
• commuter benefits
• employee assistance plan
• childcare discounts
• other wellness benefits