At your service agent

• Answer, record, and process guest requests
• operate telephone switchboard
• process wake-up calls
• receive, record, and relay messages accurately
• log guest requests or issues into computer
• follow up with guests to ensure satisfaction
• provide information about hotel features and nearby areas of interest
• assist with menu selection and process transactions
• help guests access internet and entertainment systems
• maintain professionalism and confidentiality
• build positive working relationships with coworkers
• comply with quality assurance standards.

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
• operate telephone switchboard
• process guest requests for wake-up calls and connecting and directing calls to the appropriate extension
• receive, record, and relay messages accurately
• log all guest requests or issues into computer
• contact appropriate individual or department (e.g., Bellperson, Housekeeping)
• follow up with guest
• provide information to guests about room features, property amenities, and local areas of interest
• process room service orders
• assist guests with accessing internet and guestroom entertainment
• follow all company policies and procedures
• ensure uniform and personal appearance are clean and professional
• maintain confidentiality of proprietary information
• protect company assets
• welcome and acknowledge all guests
• anticipate and address guests’ service needs
• assist individuals with disabilities
• thank guests with genuine appreciation
• use clear and professional language
• answer telephones using appropriate etiquette
• develop and maintain positive working relationships
• comply with quality assurance expectations and standards
• read and visually verify information in a variety of formats
• stand, sit, or walk for an extended period of time or for an entire work shift
• move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

High school diploma or G.E.D. equivalent.

• Work in a luxury environment
• team camaraderie
• opportunities for training and development
• recognition programs
• focus on holistic well-being.