At Your Service Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Zhengzhou

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Provide information to guests about room features, property amenities, and local areas of interest.

Job Responsibility:

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard
Process guest requests for wake-up calls
Connect and direct calls to appropriate extensions
Receive, record, and relay messages accurately
Log guest requests or issues into computer
Contact appropriate departments and follow up with guests
Provide information about room features, property amenities, and local areas of interest
Process room service orders and record transactions
Assist guests with internet and guestroom entertainment

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy

Additional Information:

Job Posted:
October 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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