At Your Service Agent, Marriott Bonvoy

At Your Service Agent

Marriott Bonvoy

Location:
Vietnam, Saigon

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The At Your Service Agent is responsible for answering, recording, logging, and processing all guest calls, requests, questions, or concerns. They operate the telephone switchboard station and handle various guest requests. The agent ensures guest satisfaction by following up on requests and problems. They also maintain professional appearance and confidentiality, support team goals, and comply with quality assurance standards.

Job Responsibility:

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Receive, record, and relay messages accurately, completely, and legibly
Activate/deactivate guest room message lights as appropriate
Instruct guests on how to access the internet
transfer guests with problems to provider's customer support line
Test communications equipment to ensure it works properly
Respond to special requests from guests with unique needs
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Dispatch bell staff or valet staff as needed

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

What we offer:

Training
Development
Recognition
Holistic well-being
True camaraderie with a diverse group of co-workers

Additional Information:

Job Posted:
June 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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