At Your Service Agent Job at Marriott Bonvoy (Sydney)

At Your Service Agent

Location

United States , Chicago

Salary:

20.18 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

What we offer

Health care benefits
Retirement benefits
Earned paid time off (including sick leave where applicable)
Life insurance
Disability coverage
Other life and work wellness benefits

Fulltime

At Your Service Agent

Objective: Serve as the main point of contact for all guest requests and needs, ...

Location

United States , Virginia Beach

Salary:

Not provided

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

Previous guest service experience required
Hotel experience preferred
A friendly and professional demeanor
The ability to multitask
Strong computer skills
High School Diploma required

Job Responsibility

Answer incoming calls from guests, both external and in-house
Communicate guest needs to the appropriate department and follow up to ensure that requests have been handled
Take room service orders
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results
Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc
Remain calm and alert especially during emergency situations and heavy hotel activity
Plan and implement detailed steps by using experienced judgment and discretion
Comply with attendance rules and be available to work on a regular basis
Perform any other job-related duties as assigned

Fulltime

At Your Service Agent

Answer, record, and process all guest requests, questions, or concerns via telep...

Location

Rwanda , Kigali

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
License or Certification: None

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

At Your Service Agent

Answer, record, log, and process all guest calls, requests, questions, or concer...

Location

Thailand , Pattaya

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Receive, record, and relay messages accurately, completely, and legibly
Activate/deactivate guest room message lights as appropriate
Instruct guests on how to access the internet
transfer guests with problems to provider's customer support line
Test communications equipment to ensure it works properly

Fulltime

At Your Service Agent

POSITION SUMMARY Answer, record, and process all guest requests, questions, or ...

Location

Indonesia , Bintan

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

No related work experience.
High school diploma or G.E.D. equivalent.

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
Receive, record, and relay messages accurately.
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
Provide information to guests about room features, property amenities, and local areas of interest.
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

At Your Service Agent

As Marriott International’s flagship brand, Marriott Hotels drives innovation in...

Location

Australia , Adelaide

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Experience with OPERA property management system or similar
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Support your Guest Services team with general operational tasks
Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
Assign rooms according to guest requests and preferences whenever possible
Handle general hotel enquiries, engage and inspire guests through each guest experience
Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings

What we offer

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Parttime

At Your Service agent

We are looking for a committed At Your Service Agent (AYS) who is passionate abo...

Location

United States , Clearwater Beach

Salary:

16.00 USD / Hour

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Prior Marriott system experience is encouraged but not required

Job Responsibility

Operate the hotel switchboard in an efficient, professional, and courteous manner
Maintain Marriott brand and hotel service standards
Respond to guest inquiries about hotel information and dining information
Direct calls appropriate to the hotel personnel
Use private branch exchange (PBX) switchboard to connect interoffice and house calls
Answer, screen, and route outside and in-house calls
Keep record of requests placed by guests and ensure requests are completed
Operate radio system to relay in-house messages and information
Input wake up calls
Place welcome calls to guests

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities
401k with a company match
Lucrative bonus programs

Fulltime

At Your Service Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United States , Dearborn

Salary:

19.40 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Giving guests a smooth check-in and check-out
Build and experience that is memorable and unique
Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share the highlights of the local area
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality

Parttime

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At Your Service Agent

Job Responsibility

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