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Be part of the 24x7 Shift team within the VBSE Assure NOC, supporting multiple networks, providing 2nd Line operational support to Government customers. Provide expert technical services focusing on Transmission and IP elements within the VBSE network. Undertake Assure team maintenance and fault work in accordance with customer service level agreements. Undertake remote provide/commissioning work on Tx, IP and equipment deployed on customer and network sites to current specifications. Deal effectively/efficiently with queries from customers. Perform regular audits on the networks and systems. Provide technical support to others in the department and to customers. Make recommendations to VBSE management on complex technical matters.
Job Responsibility:
Be part of the 24x7 Shift team within the VBSE Assure NOC, supporting multiple networks, providing 2nd Line operational support to Government customers
Provide expert technical services focusing on Transmission and IP elements within the VBSE network
Undertake Assure team maintenance and fault work in accordance with customer service level agreements
Undertake remote provide/commissioning work on Tx, IP and equipment deployed on customer and network sites to current specifications
Deal effectively/efficiently with queries from customers
Perform regular audits on the networks and systems
Provide technical support to others in the department and to customers
Make recommendations to VBSE management on complex technical matters
Requirements:
Ability to maintain Customer confidentiality and ability to hold security clearance
In depth knowledge of Transmission equipment and networks, DWDM, SDH, PDH, etc, in a telecoms provider environment
Awareness of configuration of Ciena and Alcatel equipment
In depth knowledge of IP networking, switching and routing in a telecoms provider environment
Awareness of configuration of Cisco and Alcatel IP/Ethernet equipment
A clear and analytical approach to problem management
Understanding of ITIL working practices
What we offer:
Excellent basic salary plus bonus and Vodafone benefits