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Asstmgr-Training

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
India , Bengaluru

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

Job Responsibility:

  • Assists with identifying and addressing employee and organizational development needs
  • Ensuring effective training is in place to enable achievement of desired business results
  • Conducting needs assessments, designing and developing training programs and facilitating delivery of both custom and corporate training programs
  • Measuring effectiveness of training to ensure return on investment
  • Promoting and informing employees about all training programs
  • Displaying leadership in guest hospitality and creating positive atmosphere for guest relations
  • Helping employees identify specific behaviors that will contribute to service excellence
  • Ensuring employees receive on-going training to understand guest expectations
  • Using effective training methods to ensure employees understand guest satisfaction
  • Meeting with training cadre to support training efforts
  • Observing service behaviors and providing feedback
  • Monitoring enrollment and attendance at training classes
  • Meeting with participants to assess progress and address concerns
  • Partnering with operational leaders to assess employee skills
  • Reviewing comment cards and guest satisfaction results to identify areas of improvement
  • Measuring transfer of learning from training to operation
  • Ensuring adult learning principles are incorporated
  • Identifying performance gaps and developing training to improve performance
  • Adjusting training methodology as needed
  • Aligning training programs to impact key business indicators
  • Establishing guidelines for employee expectations
  • Developing specific training to improve service performance
  • Driving brand values in training activities
  • Assisting with development of Training budget
  • Managing budget in alignment with financial goals
  • Managing department controllable expenses

Requirements:

  • 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 1 year experience in the human resources or related professional area
  • certified trainer OR 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • certified trainer
  • no work experience required

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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