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Asstmgr-spa

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Marriott Bonvoy

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Location:
Indonesia , Medan

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Assists with supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction. Assists with achieving the operating budget.

Job Responsibility:

  • Assists with supervising and coordinating activities of employees delivering spa services
  • Ensures all employees have the proper supplies, equipment and uniforms
  • Comprehends budgets, operating statements and payroll progress reports
  • Manages supplies and equipment inventories within budget
  • Maintains cleanliness of spa and related areas and equipment
  • Ensures employees understand expectations and parameters
  • Brings issues to the attention of the department manager and Human Resources as necessary
  • Sets a positive example for guest relations
  • Interacts with guests to obtain feedback on product quality and service levels
  • Handles guest problems and complaints
  • Empowers employees to provide excellent customer service
  • Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement
  • Strives to improve service performance

Requirements:

  • High school diploma or GED
  • 1 year experience in the spa, guest services, or related professional area

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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