AsstDir-Rooms, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Wenzhou

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Assists in successfully planning, developing, implementing, and evaluating the quality of property’s rooms. Ensures adherence to brand standards while maximizing financial performance. Provides exceptional guest service and ensures employee satisfaction through leadership engagement. Supports the management of staffing and training while ensuring operational compliance.

Job Responsibility:

Champions the brand’s service vision for product and service delivery
Monitors and promotes room rates, specials, and promotions at the residence
Reviews critical information contained in room operations reports
Understands the functions of Front Office, Engineering/Maintenance, and Housekeeping operations
Supervises all areas of the Room Operations department in absence of management
Operates department equipment and reports malfunctions
Ensures employees have proper supplies and uniforms
Verifies accuracy of room rates to maximize revenue opportunities
Manages expenses using budgets and payroll progress reports
Participates in investigations for guest and employee incidents
Improves service performance by observing and giving feedback
Contributes to guest satisfaction through interactions and feedback
Communicates performance expectations and supervises training for employees
Schedules employees as per demands and tracks time and attendance
Coaches, counsels, and supervises departmental staff effectively
Participates in hiring decisions and conducts performance appraisals.

Requirements:

High school diploma or GED
4 years experience in guest services, front desk, housekeeping, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in guest services, front desk, housekeeping, or related professional area.

What we offer:

Equal opportunity employer
Environment fostering diverse backgrounds and inclusion
Training and development opportunities
Luxury work environment
Opportunities for employee engagement and feedback sessions
Focus on holistic well-being.

Additional Information:

Job Posted:
September 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Job Link Share:

AsstDir-Rooms