Asst Mgr-Spa, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Chongqing

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Assists with supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and on achieving the operating budget.

Job Responsibility:

Ensures all employees have the proper supplies, equipment and uniforms
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
Manages supplies and equipment inventories within budget
Maintains cleanliness of spa and related areas and equipment
Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals
Ensures employees understand expectations and parameters
Brings issues to the attention of the department manager and Human Resources as necessary
Sets a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Handles guest problems and complaints
Empowers employees to provide excellent customer service
Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement
Strives to improve service performance

Requirements:

High school diploma or GED
1 year experience in the spa, guest services, or related professional area

What we offer:

Opportunities for training, development, and recognition
Focus on holistic well-being
Working in a luxury environment

Additional Information:

Job Posted:
June 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Asst Mgr-Spa