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Marriott Bonvoy Logo Marriott Bonvoy · IT - Administration

Asst Mgr-Reservations

India, Goa Calangute · Job Posted May 28, 2026
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Job Responsibility

  • Assists with the soliciting and managing of reservations sales-related opportunities
  • Manages and provides training and work assignments to Reservations Sales staff
  • Actively up-sells each business opportunity to maximize revenue opportunity
  • Achieves personal and team related revenue goals
  • Responsible for driving customer loyalty by delivering service excellence throughout each customer experience
  • Provides service to our customers in order to grow share of the account on behalf of the company
  • Identifies new reservations sales business to achieve personal and property revenue goals
  • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
  • Closes the best opportunities for the property based on market conditions and property needs
  • Monitors same day selling procedures to maximize room revenue and control property occupancy
  • Gains understanding of the property’s primary target customer and service expectations
  • Serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event
  • Responds to incoming reservations sales opportunities for the property that are outside parameters of the
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
  • Uses sales resources and administrative/support staff effectively
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
  • Assists with monitoring accuracy of reservation sales orders within tracking systems
  • Tracks no-show reservations and processes charges
  • Manages wait list and prioritizes order of wait list contacts to be made
  • Prepares work and maintenance orders
  • Supports the company’s service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience
  • Services our customers in order to grow share of the account
  • Executes and supports the company’s customer service standards and property’s brand standards
  • Provides excellent customer service consistent with the daily service basics of the brand
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
  • Sets a positive example for guest relations
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company
  • Handles guest complaints and disputes following the instant pacification procedures
  • Utilizes intranet for resources and information
  • Creates contracts as required

Requirements

  • High school diploma or GED
  • 3 years experience in sales and marketing, guest services, front desk, or related professional area
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 1 year experience in the sales and marketing, guest services, front desk, or related professional area
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