Asst Mgr-Reservations Job at Marriott Bonvoy (Goa Calangute)

Job Responsibility

Assists with the soliciting and managing of reservations sales-related opportunities
Manages and provides training and work assignments to Reservations Sales staff
Actively up-sells each business opportunity to maximize revenue opportunity
Achieves personal and team related revenue goals
Responsible for driving customer loyalty by delivering service excellence throughout each customer experience
Provides service to our customers in order to grow share of the account on behalf of the company
Identifies new reservations sales business to achieve personal and property revenue goals
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best opportunities for the property based on market conditions and property needs
Monitors same day selling procedures to maximize room revenue and control property occupancy
Gains understanding of the property’s primary target customer and service expectations
Serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event
Responds to incoming reservations sales opportunities for the property that are outside parameters of the
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Uses sales resources and administrative/support staff effectively
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Assists with monitoring accuracy of reservation sales orders within tracking systems
Tracks no-show reservations and processes charges
Manages wait list and prioritizes order of wait list contacts to be made
Prepares work and maintenance orders
Supports the company’s service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience
Services our customers in order to grow share of the account
Executes and supports the company’s customer service standards and property’s brand standards
Provides excellent customer service consistent with the daily service basics of the brand
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
Sets a positive example for guest relations
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company
Handles guest complaints and disputes following the instant pacification procedures
Utilizes intranet for resources and information
Creates contracts as required

Requirements

High school diploma or GED
3 years experience in sales and marketing, guest services, front desk, or related professional area
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1 year experience in the sales and marketing, guest services, front desk, or related professional area

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Asst Mgr-Reservations

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