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Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
Job Responsibility:
Supporting management of front desk team
Monitoring and supporting progress toward guest services and front desk goals
Ensuring exceptional customer service
Managing projects and policies
Supporting handling of human resource activities
Additional responsibilities including providing information, analyzing problems, performing front desk duties, understanding bell staff/switchboard/concierge operations, complying with loss prevention policies
Requirements:
High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major