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This role forms a key part of the Mindshare Japan Leadership Team and closely working with Agency Lead to work with. Responsible as a Client Lead for working collaboratively with local, regional and global colleagues to deliver best in class service and delivery to the several clients thus expected to be fully bilingual. Leading the client relationship and maintenance of the quality of contracted services, lobbying additional assignments as well as developing an appetite for and building revenues from out-of-scope offerings and value add services for the assigned client are also a part of this role and collaborate to work with senior management. Additionally, it is expected to work on the new business pitches (for both Local and global/regional) with the collaboration work with the regional and global teams in GroupM/Mindshare networks as well as WPP agencies. Finally ensuring commitments made to clients are specific and deliverable, ideally exceeded!
Job Responsibility:
Lead a brand with services scope focused on strategic communication planning and digital media campaign implementation management, by leveraging performance data analytics and digital expertise
Define the strategic approach on the account to meet the client’s business objectives and strategies and oversees the implementation of the annual planning as well as the implementation approach in conjunction with the GroupM/Mindshare teams
Support management for the profitable and efficient running of each account through the allocation of resources, process and systems across the portfolio
Anticipate the client’s needs and set up internal process to meet / exceed them
Own the end to end client interaction and engagement to ensure the long term success of the relationship
Ensure key deliverables are met within deadlines
Collaborate with global and regional teams and cascade clear understanding of strategic principles, guidelines and deliverables to the team
Manage team to ensure deliverables are met the client expectations
Improve interfaces between planning, buying and digital teams within Mindshare and wider GroupM teams
Identify, retain and develop talents at all levels in order to effectively deliver to the customer with operational excellence within the team
Manage and develop the team individually and collectively
Maintain high level of motivation throughout team members.
Requirements:
10+ years of senior management experience + digital strategy and planning experience
Bachelor’s degree in a business, numerical or analytical degree
Excellent communication and negotiation skills, ability and flexibility to manage both local and global stakeholders
Experience across multiple biddable platforms (Search, Social, Programmatic) as a plus
Comfortable translating complex data into simple and relevant strategic insights
Ability to influence and manage key client stakeholders (media managers)
Demonstrable people management experience gained within a matrix management structure and specific capability at developing and sharing knowledge and developing team(s) and resource capabilities
Bilingual preferred with the fluency in English.
Nice to have:
Experience across multiple biddable platforms (Search, Social, Programmatic)
Bilingual with fluency in English.
What we offer:
Competitive medical, group retirement plans, vision, and dental insurance
Significant paid time off
Preferential partner discounts
Employee mental health awareness days
Access to global WPP Media & WPP networks to pursue passions, grow networks, and learn
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