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Associate Vice President - Community Operations

United States, Surprise Employment contract 136000.00 - 154000.00 USD / Year · Job Posted May 04, 2026
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Job Description

Are you ready to make a meaningful impact in a vibrant, premier Life Plan Community? Join our exceptional team at The Colonnade in Surprise, AZ! Your Mission: The Associate Vice President (AVP) of Community Operations, you will lead with purpose and heart-responsible for ensuring that every resident experiences exceptional care, comfort, and connection. Incumbent serves as a senior operational leader responsible for driving strategic, financial, and operational performance across assigned community functions. This role operates as a key partner to the Vice President of Community Operations and/or Executive Director (VPO/ED), with accountability for executing enterprise priorities, advancing organizational initiatives, and ensuring excellence in resident experience, team member engagement, and regulatory compliance. Your leadership will directly shape the daily experiences of those who call your community home-making certain that each resident feels valued, supported, and proud to be part of our community. The AVP provides executive-level oversight of multiple departments and serves as a succession-ready leader for the VPO/ED, contributing to long-term growth, innovation, and sustainability of Sun Health communities.

Job Responsibility

  • Develops a positive professional relationship with residents, resident family members, team members, professional organizations, community groups, and other appropriate entities as the leader of the community
  • Execute organizational strategy at the community level, translating enterprise priorities into actionable operational plans
  • Partner with senior leadership to drive growth, operational efficiency, and service excellence
  • Lead cross-functional initiatives including integration, process improvements, and system implementations
  • Serve as acting the VPO/ED as needed, demonstrating readiness for enterprise leadership roles
  • Drive financial performance through budgeting, forecasting, and disciplined expense management
  • Monitor and improve key performance indicators (KPIs) including occupancy, labor, margin, and service metrics
  • Collaborate with Finance and corporate partners on long-range planning and capital initiatives
  • Provide direct leadership to department heads and develop strong, aligned operational teams
  • Build leadership bench strength through coaching, succession planning, and talent development
  • Foster a high-performance culture aligned with Sun Health's values and leadership expectations
  • Partner with HR to execute talent strategies including engagement, retention, and workforce planning
  • Champion an exceptional resident experience and lead service recovery efforts as needed
  • Build and maintain strong relationships with residents, families, and key external stakeholders
  • Ensure full regulatory compliance and maintain readiness for surveys, audits, and reviews
  • Promote a culture of safety, accountability, and continuous quality improvement, including risk mitigation
  • Lead change management efforts and leverage data, technology, and best practices to drive operational excellence
  • Demonstrates the Sun Health Values every day and provides all customers and other stakeholders with excellent service experience
  • Other duties as assigned

Requirements

  • Bachelor's degree required
  • Master's degree preferred (Healthcare Administration, Business, or related field)
  • 5–10+ years of progressive leadership experience in senior living, healthcare, or hospitality operations
  • Must have an Arizona Assisted Living Manager Certificate or the ability to obtain one in the first year of employment
  • Nursing Home Administrator License preferred
  • Multi-department or multi-site leadership experience strongly preferred
  • Demonstrated success in operational and financial performance improvement
  • Ability to obtain Level 1 Fingerprint Clearance Card

Nice to have

  • Master's degree preferred (Healthcare Administration, Business, or related field)
  • Nursing Home Administrator License preferred
  • Multi-department or multi-site leadership experience strongly preferred

What we offer

  • Comprehensive health benefits (Medical, Dental & Vision)
  • 401k with immediate vesting and up to 4% employer match
  • Tuition Reimbursement
  • Exclusive discounts through The Employee Network
  • Access to the Employee Association, supporting team members in need
  • Eligible for annual variable pay program up to 20% of base salary
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