Associate Vice President- Agency Management, HSBC

Associate Vice President- Agency Management

HSBC

Location:
India, Mumbai

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Responsible for managing collection and recovery efforts for delinquent secured loans portfolio. Ensure efficient recovery while adhering to regulatory requirements. Lead collection agents and collaborate with legal counsel for recovery strategies. Ensure compliance with internal and external audits as well as risk mitigation strategies.

Job Responsibility:

Set monthly/quarterly targets for the DCA in line with business requirement
Motivate External Debt Collection Agencies (DCA’s) to achieve set targets in terms of Money Recovery Rate (MRR), Gross Credit Loss (GCL), Flow Rates, Recoveries & Provision releases & saves while remaining aligned to operating principles
Identify accounts and initiate legal action under SARFAESI/CIVIL/DRT
Implement C19 and C23 Agency Management Standards to help mitigate conduct and reputation related risks
Design and implement effective collection strategies for different stages of delinquency
Maintain performance records and ensure collection efforts are captured on the collections system
Extend support to External Debt Collection Agencies (DCA’s) to follow HSBC’s Customer Fairness Principles
Lead negotiations with delinquent customers to resolve issues
Conduct audit checks and provide feedback to DCAs
Drive collaboration with internal stakeholders to enhance collections efficiency.

Requirements:

Graduate (BSc/BCom/BA)
Minimum of 5+ years of experience in Secured Collections and vendor management
Strong Knowledge of Collections law and regulations
In-depth knowledge of legal procedures on the secured products i.e. SARFAESI/ DRT/ CIVIL/ NCLT
Strong Communication & analytical skills
Sound knowledge on the Banking sector in general.

What we offer:

Continuous professional development
Opportunities to grow within an inclusive and diverse environment
Flexible working.

Additional Information:

Job Posted:
September 15, 2025

Expiration:
October 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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