Associate User Experience Director Job at WongDoody (London)

Job Description

We are looking for an outstanding Associate User Experience Director who thrives on solving complex challenges and is energised by creating products that make life simply better. You’ll be part of an agile team, leading workshops or interviews with our senior clients to help them understand their businesses and customers more deeply and to drive innovation. At WongDoody Europe, our approach to UX is lean and user-centered. We workshop ideas and solutions with clients and internal teams and sketch out ideas. We have a fast-paced, prototype-driven workshop approach called ‘Conversation to Creation’ (C2C) in which you’d play a key role. We run these workshops with startup founders and clients to kick-off new, transformational products and distil in weeks what others would take months for. We don’t stop at concepts and prototypes, we deliver real products to customers and iterate upon them. As an Associate User Experience Director, you play a key role throughout this process. We embrace change and exploration; everyone at WongDoody is committed to creating the best possible product.

Job Responsibility

Oversee a key project within the studio and ensure quality of work as well as supporting the team and establish ways of working that enable the best work for WongDoody and our clients
Liaising with senior clients and stakeholders, taking briefs, challenging them when required to add value to client’s business and customer’s experiences
Inspire the wider team at WongDoody with your passion for the craft and knowledge in the industry
Create world-class products and experiences that make people’s lives simply better
Gather business requirements, market research, and user needs, and distil them into actionable insights. Derive hypotheses, communicate them effectively, and test them
Lead your team and the client on a journey of product creation based on these insights
Design and communicate effectively through diagrams, sketches, designs, and prototypes
Work with WongDoody Europe’s leadership to help achieve the company’s goals, to improve our ways-of-working and engagements with clients
Conduct qualitative and quantitative user research using a variety of methods, incl. managing a third-party
Lead interdisciplinary teams of 2 to 5 people from initial sketches and prototypes through final design
Inspire and motive an energetic and collaborative team and let them inspire you
Experience managing and mentoring designers, and supporting their growth
Drive yourself and your team to create the best, well-crafted product
Work with the development and QA teams to ensure the product is understood and be part of the creation of the product throughout the process
Pitch work to clients and partners, facilitate workshops with c-suite clients

Requirements

5+ years of experience working at leading digital teams
Portfolio of complex, digital experiences for global brands across mobile, tablet, and web channels, such as large CMS sites, e-commerce, apps, etc.
The ability to think at a high level about product strategy and vision
Have a bias for action in a fast-paced, sometimes ambiguous environment
Excellent communication skills: being able to explain design rationale, to align and persuade stakeholders, and to drive conversations
A solid understanding of all the other disciplines needed to create a brilliant product, such as business, technology, delivery, marketing, and content
Proficiency in Figma, PPT, Keynote, Sketch, Invision
Experience creating a digital strategy and content strategy, and with the design and execution of user testing and research studies

Nice to have

Experience in the public sector and employee experiences is a plus
A sense of humour!

What we offer

Medical and dental insurance
Competitive pension package
Travel insurance
Flexible summer hours

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Associate User Experience Director

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