Associate Telecommunications Operations Specialist Job at NTT DATA (Hyderabad)

Job Description

The Associate Telecommunications Operations Specialist at NTT DATA is a pivotal role focused on managing invoice processing and ensuring compliance with service level agreements. The Senior Associate Telecommunications Specialist is a developing subject matter expert, responsible for ensuring that all invoices are processed through First Level Approval (FLA) processes within agreed Service Level Agreement (SLA) and Key Performance Indicators (KPIs). This role ensures that all invoice validations are performed, and all exceptions are researched and resolved for high profiled clients and is also responsible for proactively reaching out to carriers and clients to resolve invoice approval outstanding issues and avoid late payments.

Job Responsibility

Subject matter expert who encourages a streamlined work flow and possesses an end-to-end process knowledge of FLA, validations, dispute management, bill pay process, client/carrier interactions, late payment and missing invoice analysis, process exceptions and controls
Ensures that all invoices are being processed through FLA and validations to meet SLAs and KPIs
Keeps management updated of potential invoice processing issues
Responsible for proactively reaching out to carriers and clients to resolve any invoice approval and outstanding issues that could adversely affect the client health
Assists with client or vendor escalations
Identifies any IT related issues and communicate them effectively via logging an ITSM ticket
Provides invoice management services to assigned clients serving as liaison to the client by providing overall accountability and acting in the client’s interest to manage telecommunications cost allocation and invoice exception management
Performs standard invoice validation checks, documenting and resolving exceptions following the appropriate handling procedures
Follows client invoice exception business rules and guidelines, as appropriate
Ensures that all invoice items are assigned appropriate general ledger codes in accordance with the client’s general ledger procedures, contacting clients for coding information as needed
Ensures that services are billed to proper legal entity names and resolves errors with the carriers (applies to US clients only)
Validates that all invoices are received when expected and escalates and resolves late/missing invoices to the carrier. This function may also result in reporting accrued items to the client
Identifies missing payments from previous invoices and interfaces with telecommunications provider to resolve missing payment/cash application errors
Interfaces with client’s telecommunications service providers (carriers) to resolve exceptions and ensures that invoices are re-issued correctly or that credits are validated on client’s invoices in accordance with exception management and client’s business rules
Performs any other related task as required

Requirements

Bachelor's degree or equivalent in Finance, Accounting, Telecommunications or related field
Moderate level of experience providing telecommunications accounts payable services, or carrier telecommunications client service including invoice analysis or other telecom financial role
Moderate level of experience in telecommunications wire line and wireless services
Developing understanding of client cost accounting methodologies
Proven client service skills with demonstrated written and verbal communications capabilities suitable for client meetings and correspondence with senior management/management
Excellent written communication abilities
Clear and concise verbal communication ability
Goal oriented while exhibiting persistence in follow up, escalation, and resolution
Excellent attention to detail and takes pride in delivering demonstrated results
Ability to multi-task projects, assignments and daily workload while maintaining timely deliverables

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Associate Telecommunications Operations Specialist

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