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Associate Technical Support Consultant

Altera Digital Health Inc. UK

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Location:
India, Pune

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Job Responsibility:

  • Interact with customers to help troubleshoot and resolve highly complex product problems or issues
  • Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements
  • Track and document inbound support requests and ensure proper notation of customer problems or issues
  • Document problems and solutions to train lower-level support on how to properly address customer or product problems
  • Document issues and customer requests, following standard operating procedures and meeting SLAs
  • Communicate with the product development department to improve on the current design or to identify possible problems with the design
  • Stay abreast of current technology in products, design changes, and new products offered
  • Position may require participation in after-hours and on-call support

Requirements:

  • Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.
  • Basic understanding of Windows Servers
  • Exposure to interacting with international clients
  • Hands-on experience in application/ product support
  • Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them
  • Has software support experience demonstrating troubleshooting / analytical skills
  • Has understanding of software development life cycle
  • Has with managing healthcare interfaces using HL7
  • Has experience in troubleshooting performance-related issues
  • Has experience in working effectively both in a team environment as well as independently
  • Has good written and oral communication skills along with strong customer service skills

Nice to have:

  • Understanding of healthcare-related applications, terminology, patient care environments, service needs & priorities of patient care personnel
  • Attained multiple Allscripts/Altera and external (i.e. Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology, or Health Care Informatics
  • Has knowledge in configuring and using one or more Sunrise applications or components
  • Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-centric focus

Additional Information:

Job Posted:
December 17, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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