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The associate Technical Services (TS) Systems Integration Specialist is an entry level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature. This role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.
Job Responsibility:
Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle
Functions jointly with the Implementation Engineering team to meet client requirements
Action less complex configurations and installations
Attend to less complex break/fix events during project lifecycle
Provides support and work alongside with Senior Associate/L2 and other senior support engineers
Performs any other related task as required.
Requirements:
Bachelor's degree or equivalent in Information Technology or Computing or related field
Relevant vendor certification(s) as required
Entry level experience gained in a similar role, preferably within a global IT services organization
Basic understanding and appreciation of technical design principles
Ability to develop an understanding of fundamental project and administration processes
Displays a strong learning orientation
Good verbal communication skills
Demonstrate a client service orientation
Hands-on proactive in approach
The ability to work overtime when required
Some exposure to deployments for less complex tasks
Understanding of two or more technologies, namely Data Center, Networking, Security, Collaboration, Customer experience, End User Compute etc.