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In this role, you will use your technical knowledge together with your French language skills to support researchers, scientists, and clinicians by troubleshooting technical issues and helping them successfully carry out their experiments.
Job Responsibility:
Providing prompt, professional, and accurate technical support to French-speaking and international customers via phone and email
Assisting customers in understanding and optimizing experimental setups using the Client’s products
Continuously expanding knowledge of relevant technologies, products, and internal processes
Contributing to the improvement of support processes and the development of future service solutions
Managing and prioritizing incoming inquiries to effectively meet both customer and team needs
Coordinating collaboration with other internal departments to ensure efficient issue resolution
Requirements:
Practical experience or a technical background in electronics or electromechanics gained through professional experience or academic studies
Fluent French and English, enabling effective communication in an international environment
A customer-focused approach combined with a positive attitude when working in fast-paced and evolving environments
Strong analytical thinking and problem-solving abilities, particularly in troubleshooting technical issues
A collaborative mindset with the ability to work effectively in a team-oriented and service-driven environment
What we offer:
Stable employment and opportunities for professional growth within one of the most prestigious biotechnology companies in the world
Access to training and professional development programs supporting continuous learning
Private medical care
Group life insurance
Multisport card
Flexible benefits platform
Language classes
Pension Scheme (PPE) available after 12 months of employment
Childcare subsidy
Modern office in an attractive location in Wrocław
Flexible work model: hybrid or fully remote
Opportunity for international business travel related to training and knowledge development