Associate Technical Service Specialist Job at Devire (Wrocław)

Associate Technical Service Specialist

In this role, you will use your technical knowledge together with your German la...

Location

Poland , Wrocław

Salary:

Not provided

Devire

Expiration Date

Until further notice

Requirements

Practical experience or a technical background in electronics or electromechanics gained through professional experience or academic studies
Fluent German and English, enabling effective communication in an international environment
A customer-focused approach combined with a positive attitude when working in fast-paced and evolving environments
Strong analytical thinking and problem-solving abilities, particularly in troubleshooting technical issues
A collaborative mindset with the ability to work effectively in a team-oriented and service-driven environment

Job Responsibility

Providing prompt, professional, and accurate technical support to German-speaking and international customers via phone and email
Assisting customers in understanding and optimizing experimental setups using the Client’s products
Continuously expanding knowledge of relevant technologies, products, and internal processes
Contributing to the improvement of support processes and the development of future service solutions
Managing and prioritizing incoming inquiries to effectively meet both customer and team needs
Coordinating collaboration with other internal departments to ensure efficient issue resolution

What we offer

Stable employment and opportunities for professional growth within one of the most prestigious biotechnology companies in the world
Access to training and professional development programs supporting continuous learning
Private medical care
Group life insurance
Multisport card
Flexible benefits platform
Language classes
Pension Scheme (PPE) available after 12 months of employment
Childcare subsidy
Modern office in an attractive location in Wrocław

Fulltime

Associate Specialist Service Operations (Service Desk)

Our ServiceDesk in Montreal is a key pillar in enabling our customer to maximize...

Location

Canada , Montreal

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Proven experience in telecommunications in large scale
Proven experience in a customer service role, preferably in a technical support or service desk environment
Commitment to continuous learning and staying updated with industry trends and best practices
Fluent in English - verbal and written communication skills
Customer service orientation with the ability to communicate technical topics
Strong time management and multitasking abilities to handle multiple customer inquiries simultaneously in a fast-paced environment
Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage
Strong documentation skills to accurately record customer interactions and resolutions
Ability to work both independently and collaboratively in a team-oriented environment
Adaptability, resilience, and a positive attitude towards handling challenging customer situations

Job Responsibility

Execute Standard Operating Procedures related to the management of incidents and requests. Emphasis will be placed on the management of standard/documented incident management such as those related to our global VHF network or basic requests
Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders
Document all actions in accordance with standard company policies and procedures
Collaborate with vendors and service providers, such as Field Representatives, to address incidents, ensuring effective communication and prompt resolution
Use various tools to monitor, remediate and manage any ticket assigned

What we offer

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Fulltime

Maximo Technical Specialist / Associate Developer

We are hiring multiple Maximo Technical Specialists to support the configuration...

Location

India , pune;Hyderabad;banglore;Delhi;Noida

Salary:

Not provided

Inabia Solutions & Consulting

Expiration Date

Until further notice

Requirements

3-5 years of experience working with the IBM Maximo platform
Working knowledge of Maximo 7.6.x / MAS 8/9 configuration and administration
Hands-on experience with Maximo Application Designer and Workflow Designer
Ability to write and debug Automation Scripts (Jython/JavaScript)
Basic understanding of Java and object-oriented concepts for supporting customizations
Foundational skills in SQL for data querying and basic scripting
Exposure to REST/SOAP web services and JSON/XML
Awareness of integration concepts and middleware
Familiarity with development tools and version control systems

Job Responsibility

Configure Maximo applications, including objects, attributes, and relationships using Application Designer
Develop and modify workflows using Workflow Designer to automate business processes
Create and update Automation Scripts (Jython/JavaScript) for specific application requirements
Assist in Java class customizations and extensions under guidance
Perform database configuration tasks and write basic to intermediate SQL queries
Support the development and testing of integrations using Maximo's built-in framework and REST APIs
Assist in building and testing REST/SOAP web services
Work with JSON/XML data formats for integration and reporting
Support middleware integration setup and testing
Use development IDEs (Eclipse/VS Code) and API testing tools (Postman/SoapUI)

Fulltime

Associate Service Operations Specialist

The Associate Service Operations Specialist at NTT DATA is an entry-level positi...

Location

Korea, Republic of , Seoul

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Displays customer service focus
Good communication skills and ability to prepare structured, and relevant communications to operations leaders
Displays ability to work in a fast paced and deadline driven environment
Displays ability to build, manage and foster a team-oriented environment
Ability to work creatively and analytically in a problem-solving environment
Ability to quickly become proficient in delivery processes and related systems
Some ability to analyze, design and improve operations processes
Bachelor's degree or equivalent in Information Technology or Business Administration or related field
Basic work experience in service delivery within a large scale (preferably multi-national) technology services environment
Basic experience gained in a service delivery environment including technical and service management exposure

Job Responsibility

Assists with the management of the shift roster and ensuring that all operations metrics are monitored
Assists with ensuring that shift handover processes are adhered to and managed
Assists with the management of shift escalations from clients
Dashboards all key Metrics and manages the about to be breached situations
Contributes to ensuring that services are meet the stated service level agreement (SLA) levels
Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs
Monitors the operational effectiveness of support services and develops and implements the required improvement plans
Balances the needs of the client with the strategic direction of the company
Understands the core issues affecting the client and works with the relevant service teams to resolve
Helps to identify the needs, risks and issues and proposes appropriate solutions and courses of action

Fulltime

Field Service Technical Support Specialist

As a Field Service Technical Support Specialist, you’ll be the go‑to expert supp...

Location

United States , Dallas

Salary:

Not provided

Assessfirst

Expiration Date

Until further notice

Requirements

Associate’s degree in Computer Information, Electronic Technologies, or a related field preferred
5+ years of experience troubleshooting and repairing hardware/software solutions
Strong electro‑mechanical knowledge with the ability to diagnose complex electronic issues, interpret schematics/PCB boards, and create effective technical workarounds
Certifications such as A+ or Network+ preferred
Proven time‑management skills, independent decision‑making, and a continuous‑learning mindset
Excellent communication and documentation skills, including experience with technical writing and cross‑functional collaboration
Proficiency with Microsoft Windows and Office applications
Familiarity with tools such as Salesforce, ERP/CRM systems, SAP, ServiceMax, Oracle, CPQ, OLS, and Talkdesk
Strong customer service background

Job Responsibility

Deliver mid‑ to advanced‑level technical support for hardware, software, networking, and Quadient product issues through phone, email, Teams, and screen‑share assistance
Troubleshoot complex scenarios by leveraging problem‑solving skills, technical knowledge (PCB, schematics, power/voltage), and creative workarounds to resolve issues efficiently
Manage technical escalations, mentor Level 2 Support Associates, and contribute to knowledge base articles and technical documentation
Coordinate and oversee third‑party technicians, ensuring clear communication with end users, accurate billing, and a seamless service experience
Maintain exceptional customer care, uphold Quadient’s EPIC values, and ensure accuracy in all communications, processes, and procedures
Collaborate with Product Engineering and cross‑functional teams while staying proficient in department systems such as Salesforce, Workday, ServiceMax, MyQuadient, and internal knowledge tools

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

Senior Associate Service Operations Specialist

The Senior Associate Service Operations Specialist is a developing subject matte...

Location

Myanmar , Yangon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent in Information Technology or Business Administration or related field
Moderate level of work experience in service delivery within a large scale (preferably multi-national) technology services environment
Moderate level of experience gained in a service delivery environment including technical and service management exposure
Moderate level of experience in managing customer escalation situations and objection handling
Moderate level of demonstrated support operations experience
ITIL foundation certification is preferred
Displays customer service focus
Good communication skills
Ability to work in a fast paced and deadline driven environment
Ability to build, manage and foster a team-oriented environment

Job Responsibility

Assists with the management of the shift roster and ensuring that all operations metrics are monitored
Assists with ensuring that shift handover processes are adhered to and managed
Assists with the management of shift escalations from clients
Dashboards all key Metrics and manages the about to be breached situations
Contributes to ensuring that services are meet the stated service level agreement (SLA) levels
Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs
Monitors the operational effectiveness of support services and develops and implements the required improvement plans
Balances the needs of the client with the strategic direction of the company
Understands the core issues affecting the client and works with the relevant service teams to resolve
Helps to identify the needs, risks and issues and proposes appropriate solutions and courses of action

Fulltime

Associate Service Offer Connectivity Specialist

The Associate Service/Product Offer Management Specialist is an entry level subj...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field
Relevant certifications such as Scaled Agile and ITIL are beneficial
Entry level experience in a similar position, preferably gained within a global technology services organization
Entry level experience gained within the technology industry
Entry level track record managing the implementation new products or product lines
Some knowledge of market segments and product portfolio categories
Understanding of connectivity services and cloud connectivity as well as wholesale capacity sales on subsea cables
Some knowledge of product lifecycles and technology solutions
Some knowledge of product management disciplines and tools
Demonstrates financial awareness and commercial acumen

Job Responsibility

Under guidance, engages with Engineers, Consultants, Technical Architects and Solution Architects to ensure that the crafted solution meets client requirements
Develops skills to deliver product training to client facing staff
Provides assistance to the Sales team to ensure that they are equipped to close deals that involve their products and services
With guidance, engage with and offer support to internal and external stakeholders to ensure the project’s success
Assists with analyzing product data to establish trends and insights using internal and external sources
Assists with the conversion of knowledge and ideas into new or improved products, processes and services
Follows standard operating procedures to research and interpret competitor offerings and market trends against organizational client base with a strong data analysis focus
Assists with product design and modelling/testing new and existing solutions
Supports the drafting and maintenance of product specifications documents
Gages market trends associated with the particular product of product line

Fulltime

Associate Technical Services Systems Integration Specialist

The Associate Technical Services Systems Integration Specialist role at NTT DATA...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Relevant vendor certification(s) as required
Entry level experience gained in a similar role, preferably within a global IT services organization
Basic understanding and appreciation of technical design principles
Ability to develop an understanding of fundamental project and administration processes
Displays a strong learning orientation
Good verbal communication skills
Demonstrate a client service orientation
Hands-on proactive in approach
The ability to work overtime when required

Job Responsibility

Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle
Functions jointly with the Implementation Engineering team to meet client requirements
Action less complex configurations and installations
Attend to less complex break/fix events during project lifecycle
Provides support and work alongside with Senior Associate/L2 and other senior support engineers
Performs any other related task as required.

Fulltime

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Associate Technical Service Specialist

Job Description

Job Responsibility

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What we offer

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