Associate Technical Operations Engineer Jobs

Associate Technical Operations Engineer

PPRO GmbH

Location:
Brazil, Sao Paulo

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Be the hero for our high-value clients and a guardian of our platform's reliability and security. As a first-responder on our elite 32-person TechOps team, you'll troubleshoot technical issues, master modern tools, and collaborate with experts across Engineering, Security, Product, and Support. This is your launchpad into fintech and platform development, with strong support to help you grow, build your skills, and progress into broader technical roles over time.

Job Responsibility:

Be the first line of defence: Use documented runbooks to resolve technical and security issues swiftly and accurately
Monitor and act: Utilise tools like Datadog to track systems and respond to alerts
Escalate smartly: Utilise the Incident Management system to promptly and report customer-impacting incidents and anomalies
Collaborate cross-functionally: Work with Security and Engineering teams to support safe, reliable operations
Grow expertise: Learn how PPRO’s products, systems, and operations work so you can respond faster and with greater accuracy

Requirements:

Problem-solving mindset with a learning-first approach
Security awareness in operational contexts
Curiosity for systems, monitoring, and modern tooling
Strong written/spoken English communication skills
Collaborative attitude and adaptability
Willingness to join a 24/7 shift rotation covering weekends

What we offer:

Hybrid working
30-day holiday allowance
work from abroad policy (up to 30 days per year)
Learning and Development - 3,000 BRL annual budget
leadership cafés
on-the-job training
life insurance
health insurance + dental plan
travel insurance
Meal vouchers - BRL 54/ day
Enhanced family leave
Transportation Voucher
Gym membership contribution
New Value (Deals & Coupon Platform)
Mental Health Platform
SESC - private institution programs
Pet-friendly office

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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