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Associate Technical Operations Engineer

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PPRO GmbH

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Location:
Brazil , Sao Paulo

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Be the hero for our high-value clients and a guardian of our platform's reliability and security. As a first-responder on our elite 32-person TechOps team, you'll troubleshoot technical issues, master modern tools, and collaborate with experts across Engineering, Security, Product, and Support. This is your launchpad into fintech and platform development, with strong support to help you grow, build your skills, and progress into broader technical roles over time.

Job Responsibility:

  • Be the first line of defence: Use documented runbooks to resolve technical and security issues swiftly and accurately
  • Monitor and act: Utilise tools like Datadog to track systems and respond to alerts
  • Escalate smartly: Utilise the Incident Management system to promptly and report customer-impacting incidents and anomalies
  • Collaborate cross-functionally: Work with Security and Engineering teams to support safe, reliable operations
  • Grow expertise: Learn how PPRO’s products, systems, and operations work so you can respond faster and with greater accuracy

Requirements:

  • Problem-solving mindset with a learning-first approach
  • Security awareness in operational contexts
  • Curiosity for systems, monitoring, and modern tooling
  • Strong written/spoken English communication skills
  • Collaborative attitude and adaptability
  • Willingness to join a 24/7 shift rotation covering weekends
What we offer:
  • Hybrid working
  • 30-day holiday allowance
  • work from abroad policy (up to 30 days per year)
  • Learning and Development - 3,000 BRL annual budget
  • leadership cafés
  • on-the-job training
  • life insurance
  • health insurance + dental plan
  • travel insurance
  • Meal vouchers - BRL 54/ day
  • Enhanced family leave
  • Transportation Voucher
  • Gym membership contribution
  • New Value (Deals & Coupon Platform)
  • Mental Health Platform
  • SESC - private institution programs
  • Pet-friendly office

Additional Information:

Job Posted:
December 11, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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