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Associate Technical Operations Engineer

Brazil, Sao Paulo · Job Posted February 13, 2026
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Job Description

Be the hero for our high-value clients and a guardian of our platform's reliability and security. As a first-responder on our elite 32-person TechOps team, you'll troubleshoot technical issues, master modern tools, and collaborate with experts across Engineering, Security, Product, and Support. This is your launchpad into fintech and platform development, with strong support to help you grow, build your skills, and progress into broader technical roles over time.

Job Responsibility

  • Be the first line of defence: Use documented runbooks to resolve technical and security issues swiftly and accurately
  • Monitor and act: Utilise tools like Datadog to track systems and respond to alerts. Focus on identifying genuine issues, minimise noise by filtering out non-critical or repetitive alerts, and escalate when necessary to help the team stay focused
  • Escalate smartly: Utilise the Incident Management system to promptly and report customer-impacting incidents and anomalies. Ensure that you flag them to the relevant stakeholders or teams beyond your own, when appropriate
  • Collaborate cross-functionally: Work with Security and Engineering teams to support safe, reliable operations. Share timely updates, follow guidance, and contribute to solutions when possible
  • Grow expertise: Learn how PPRO’s products, systems, and operations work so you can respond faster and with greater accuracy

Requirements

  • Problem-solving mindset with a learning-first approach
  • Security awareness in operational contexts
  • Curiosity for systems, monitoring, and modern tooling
  • Strong written/spoken English communication skills
  • Collaborative attitude and adaptability
  • Willingness to join a 24/7 shift rotation covering weekends

What we offer

  • Hybrid working with a 3 days / week on site expectation
  • 30-day holiday allowance
  • Work from abroad policy, enabling employees to work remotely for up to another 30 days per year
  • 3,000 BRL annual budget for professional growth
  • Leadership cafés, on-the-job training
  • Life insurance, health insurance + dental plan and travel insurance
  • Meal vouchers - BRL 54/ day
  • Enhanced family leave
  • Transportation Voucher
  • Gym membership contribution
  • New Value (Deals & Coupon Platform)
  • Mental Health Platform
  • SESC - private institution that makes available Education, Health, Culture and Recreational programs and events
  • Pet-friendly office

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