Associate Technical Account Manager

As an Associate Technical Account Manager (TAM), you will be at the forefront of Wiz’s customer success strategy. You will work with a team of Associate TAMs to support our customers in their Wiz adoption journey. These customers represent a significant portion of the company’s ARR and growth potential. Our Scaled Customer Success approach balances two distinct workflows. The primary engagement model is reactive, where you'll monitor dashboards for risk signals and partner with the account team to deliver targeted interventions on a case-by-case basis. You will have the opportunity to lead sessions addressing adoption barriers, targeted training, feature request collection, usage pattern analysis, and technical support coordination. While initially focusing on reactive engagement, you'll also develop proactive strategies that create one-to-many impact. This involves recognizing patterns across customers, developing scalable solutions that benefit multiple accounts simultaneously, and creating standardized resources that address common challenges before they become issues. This dual approach ensures you efficiently handle immediate customer needs while strategically expanding your influence across the broader portfolio.