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Blue Yonder Logo Blue Yonder · IT - Administration

Associate Technical Account Advisor

Mexico, San Pedro Garza García Employment contract · Job Posted June 29, 2026
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Job Description

About Blue Yonder: Blue Yonder is a global leader in digital supply chain transformation, renowned for our AI-driven platforms that optimize supply chain management from end to end. Our innovative solutions help businesses predict and meet consumer demand efficiently, ensuring alignment with strategic goals through enhanced visibility, execution, and intelligent decision-making capabilities. Position Overview: The Associate Technical Account Advisor will support our clients by providing expert advice on leveraging Blue Yonder's solutions to meet their business objectives. This role involves working closely with customers to understand their technical needs, offering tailored recommendations, and ensuring successful adoption and integration of our products. The ideal candidate will be adept at problem-solving, possess strong communication skills, and have a thorough understanding of supply chain management technologies.

Job Responsibility

  • Provide technical support and guidance to clients, helping them implement and optimize Blue Yonder's solutions
  • Work with clients to customize solutions based on their specific needs and industry requirements
  • Conduct training sessions and workshops to educate clients on best practices and effective use of Blue Yonder's products
  • Troubleshoot technical issues and coordinate with internal teams to ensure timely resolution
  • Build and maintain strong relationships with clients, understanding their business processes, and aligning our solutions to meet their objectives
  • Act as a liaison between customers and Blue Yonder's product development team, providing valuable feedback to help improve our solutions

Requirements

  • Bachelor's degree in Computer Science, Information Systems, Business, or a related field
  • 2-4 years of experience in a technical support or advisory role, preferably within the supply chain management or software industry
  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication skills
  • Ability to work effectively in a team environment and collaborate with cross-functional teams
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