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The Associate Human Resources at Amgen will provide administrative support to the HR department, assist with recruitment, onboard new hires, and help maintain workplace compliance. You will also be involved in employee relations, ensuring employees have a point of contact for any HR-related concerns.
Job Responsibility:
Provide excellent tier 1 customer experience to our stakeholders in accordance with Service Level Agreements on the initiation of HR transactions
Log and manage cases, escalations and triaging to tier 2/3 using the ServiceNow case management system
Represent HR Connect to all staff and provide, based on needs and requirements, training, presentations to staff/manager and HR
Provides support and answers to staff and managers on Global HR self service tools, HR processes, HR systems, and HR policies
Develop and maintain the knowledge database in close collaboration with the knowledge management team
Identify improvements and optimizations in Tier 0 knowledge articles
Be able to troubleshoot in more complex system inquiries and identify solutions
Support managers and HR on workday transactions, data audits and UAT support
Maintaining data confidentiality and governance
Create and run reports in Workday and Servicenow
Suggest improvements on policies and procedures between service centre sites and HR teams
Represent HR Connect in HR (global, regional, local) Projects and system & process improvements linked to Workday, BRAVO!, MAP (performance cycle) etc.
Building strong stakeholder relationships, collaborate and share best practices across Coe's and HR teams.
Requirements:
2 to 6 years experience in Tier 1 HR operations, case management and Workday data administration
Strong English verbal and written communication skills that are clear and concise
Keen attention to detail and ability to accurately process transactions and data.