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Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Job Responsibility:
Provide L1 & L2 Support and acts as Primary conductor for all vendor direct support needs
Supports maintenances of existing interfaces for all our client facilities
Experience with HL7 interface protocols & must have an ability to learn system functionality & workflow in depth
Troubleshooting knowledge for HIS inbound & Outbound interfaces
Understanding of healthcare related application, terminology, patient care environments, service needs & priorities of patient care personnel preferred
Identifying complex issues and take ownership following proper escalation procedures
Adhere to SLA’s also document & maintain current workflows
Provide daily metrics related to support, maintenances, outages as directed by leads or otherwise
Attend staff meeting or other mandatory training enrolled by leads for you
Requirements:
A minimum of a bachelor’s degree in computer science /computer applications/ETC or similar background with adequate exposure to the relevant topics required for interface management
Operating systems Windows, Unix, Scripting & SQL is plus
Healthcare domain experience & Hl7 working knowledge required
Proven experience in working with variety of different interfaces engine like (AIE, Rhapsody, Elink, Ensemble & HIE etc..)
Strong analytical & problem-solving skills with good balance of techno-functional skills
Excellent verbal & written communications skills with an ability to interact professionally with diverse group of executives, managers & SME’s along with external contacts like vendors & Onsite staff
Work in friendly team environment with cross functional leads to provide day to day assistance with Interface staff
Flexible & adaptable to work in 24*7 rotational environment with dynamic situations
Self-motivated with ability to prioritize, meet deadlines & manage changing
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