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Associate Systems Analyst

Altera Digital Health Inc. UK

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Location:
India

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Job Responsibility:

  • Provide L1 & L2 Support and acts as Primary conductor for all vendor direct support needs
  • Supports maintenances of existing interfaces for all our client facilities
  • Experience with HL7 interface protocols & must have an ability to learn system functionality & workflow in depth
  • Troubleshooting knowledge for HIS inbound & Outbound interfaces
  • Understanding of healthcare related application, terminology, patient care environments, service needs & priorities of patient care personnel preferred
  • Identifying complex issues and take ownership following proper escalation procedures
  • Adhere to SLA’s also document & maintain current workflows
  • Provide daily metrics related to support, maintenances, outages as directed by leads or otherwise
  • Attend staff meeting or other mandatory training enrolled by leads for you

Requirements:

  • A minimum of a bachelor’s degree in computer science /computer applications/ETC or similar background with adequate exposure to the relevant topics required for interface management
  • Operating systems Windows, Unix, Scripting & SQL is plus
  • Healthcare domain experience & Hl7 working knowledge required
  • Proven experience in working with variety of different interfaces engine like (AIE, Rhapsody, Elink, Ensemble & HIE etc..)
  • Strong analytical & problem-solving skills with good balance of techno-functional skills
  • Excellent verbal & written communications skills with an ability to interact professionally with diverse group of executives, managers & SME’s along with external contacts like vendors & Onsite staff
  • Work in friendly team environment with cross functional leads to provide day to day assistance with Interface staff
  • Flexible & adaptable to work in 24*7 rotational environment with dynamic situations
  • Self-motivated with ability to prioritize, meet deadlines & manage changing

Additional Information:

Job Posted:
December 17, 2025

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