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Associate Systems Administrator

United States, Atlanta 26.00 - 34.00 USD / Hour · Job Posted December 11, 2025
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Job Description

We’re looking for an Associate Systems Administrator (Zendesk Support) to own and optimize our Zendesk environment. This role ensures that our customer support platform is reliable, scalable, and configured to empower our teams to deliver exceptional client experiences. You’ll partner with IT, Operations, and Account Management leaders to maintain system performance, implement new workflows, and support end-users with technical expertise.

Job Responsibility

  • Help maintain Zendesk Support, Guide, Chat, Talk, and related integrations
  • Manage users, roles, groups, triggers, automations, macros, SLAs, and workflows
  • Help maintain system security, permissions, and compliance controls
  • Monitor system performance and proactively troubleshoot technical issues
  • Maintain reporting dashboards to track KPIs, SLAs, and support trends
  • Identify opportunities for automation, self-service, and AI-driven efficiencies
  • Serve as the first point of contact for Zendesk-related issues, requests, and enhancements
  • Provide training and documentation for agents, team leads, and managers
  • Collaborate with IT and other teams to ensure system integrations (e.g., CRM, phone systems, knowledge base, analytics tools) are seamless and reliable
  • Partner with vendors and external consultants for escalated issues or new implementations
  • Support change management efforts when rolling out new features or processes
  • Participate in audits, data cleanup, and system upgrades

Requirements

  • 1-2 years of experience as a Zendesk Administrator or similar systems admin role
  • Strong knowledge of Zendesk platform capabilities (Support, Guide, Talk, Explore)
  • Hands-on experience configuring automations, triggers, workflows, and APIs
  • Proficiency with reporting and dashboarding in Zendesk Explore or equivalent
  • Strong troubleshooting, problem-solving, and documentation skills

Nice to have

  • Experience with integrations between Zendesk and CRM systems (e.g., Salesforce, HubSpot) or communication platforms (e.g., Slack, Teams, VOIP)
  • Familiarity with data analysis, SQL, or BI tools
  • Zendesk Administrator certification
  • Exposure to ITIL, ticketing best practices, or customer success operations

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