Associate Systems Administrator Jobs

Planet DDS

Location:
United States, Atlanta

Category:
IT - Administration

Contract Type:
Not provided

Salary:

26.00 - 34.00 USD / Hour

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Job Description:

We’re looking for an Associate Systems Administrator (Zendesk Support) to own and optimize our Zendesk environment. This role ensures that our customer support platform is reliable, scalable, and configured to empower our teams to deliver exceptional client experiences. You’ll partner with IT, Operations, and Account Management leaders to maintain system performance, implement new workflows, and support end-users with technical expertise.

Job Responsibility:

Help maintain Zendesk Support, Guide, Chat, Talk, and related integrations
Manage users, roles, groups, triggers, automations, macros, SLAs, and workflows
Help maintain system security, permissions, and compliance controls
Monitor system performance and proactively troubleshoot technical issues
Maintain reporting dashboards to track KPIs, SLAs, and support trends
Identify opportunities for automation, self-service, and AI-driven efficiencies
Serve as the first point of contact for Zendesk-related issues, requests, and enhancements
Provide training and documentation for agents, team leads, and managers
Collaborate with IT and other teams to ensure system integrations (e.g., CRM, phone systems, knowledge base, analytics tools) are seamless and reliable
Partner with vendors and external consultants for escalated issues or new implementations
Support change management efforts when rolling out new features or processes
Participate in audits, data cleanup, and system upgrades

Requirements:

1-2 years of experience as a Zendesk Administrator or similar systems admin role
Strong knowledge of Zendesk platform capabilities (Support, Guide, Talk, Explore)
Hands-on experience configuring automations, triggers, workflows, and APIs
Proficiency with reporting and dashboarding in Zendesk Explore or equivalent
Strong troubleshooting, problem-solving, and documentation skills

Nice to have:

Experience with integrations between Zendesk and CRM systems (e.g., Salesforce, HubSpot) or communication platforms (e.g., Slack, Teams, VOIP)
Familiarity with data analysis, SQL, or BI tools
Zendesk Administrator certification
Exposure to ITIL, ticketing best practices, or customer success operations

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Associate Systems Administrator