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We have an exciting opportunity for an Associate Support Consultant to act as a technical resource within our Secure Managed Services team, shaping service excellence and influencing how we deliver value for clients. You will take end‑to‑end ownership of customer issues and incidents, guiding others through resolution while improving our resilience, automation, and ways of working. This is a hybrid role with regular office collaboration and occasional client site visits for workshops, reviews and critical engagements.
Job Responsibility:
Deliver troubleshooting across Microsoft 365, Azure, Intune, Power Platform, Dynamics 365 and a variety of custom applications
Take ownership of service requests and ensuring SLA-aligned outcomes
Supporting Incidents through to resolution, attending meetings with clear actions, updates and post-incident reviews
Supporting our Service Desk Analysts on challenging cases and engagements
Collaborating with vendors, teams and customers to achieve timely resolutions and root-cause analysis
Drive automation and monitoring enhancements to reduce repeat issues and improve restoration times
Requirements:
Possess experience in a technical support or service desk role
Skilled at diagnosing technical issues, identifying root causes, and delivering lasting solutions
Build strong relationships, communicate clearly and confidently with clients, and consistently deliver excellent service
Work effectively with colleagues, partners, and customers to resolve issues and improve services
Take initiative, seek ways to improve service delivery, and keep your technical skills up to date with evolving technology
Eligible to hold UK security clearance
Nice to have:
Working with Microsoft technologies, 365 (Teams, SharePoint, Exchange, Power Platform) troubleshooting and support
Dynamics 365, core features and incident/request support