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FSP Logo FSP · IT - Administration

Associate Support Consultant

United Kingdom, Glasgow or Reading, Berkshire · Job Posted March 19, 2026
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Job Description

We have an exciting opportunity for an Associate Support Consultant to act as a technical resource within our Secure Managed Services team, shaping service excellence and influencing how we deliver value for clients. You will take end‑to‑end ownership of customer issues and incidents, guiding others through resolution while improving our resilience, automation, and ways of working. This is a hybrid role with regular office collaboration and occasional client site visits for workshops, reviews and critical engagements.

Job Responsibility

  • Deliver troubleshooting across Microsoft 365, Azure, Intune, Power Platform, Dynamics 365 and a variety of custom applications
  • Take ownership of service requests and ensuring SLA-aligned outcomes
  • Supporting Incidents through to resolution, attending meetings with clear actions, updates and post-incident reviews
  • Supporting our Service Desk Analysts on challenging cases and engagements
  • Collaborating with vendors, teams and customers to achieve timely resolutions and root-cause analysis
  • Drive automation and monitoring enhancements to reduce repeat issues and improve restoration times

Requirements

  • Possess experience in a technical support or service desk role
  • Skilled at diagnosing technical issues, identifying root causes, and delivering lasting solutions
  • Build strong relationships, communicate clearly and confidently with clients, and consistently deliver excellent service
  • Work effectively with colleagues, partners, and customers to resolve issues and improve services
  • Take initiative, seek ways to improve service delivery, and keep your technical skills up to date with evolving technology
  • Eligible to hold UK security clearance

Nice to have

  • Working with Microsoft technologies, 365 (Teams, SharePoint, Exchange, Power Platform) troubleshooting and support
  • Dynamics 365, core features and incident/request support
  • Azure (Endpoint Manager, Entra ID, Intune, Defender) admin tasks and device policies
  • Windows 11 & device management, configuration, updates and user support
  • Identity & security services (Entra ID, AD, Defender, MFA) plus support for custom SaaS/web apps, monitoring, patching and ticket/ITIL processes

What we offer

  • A collaborative and supportive environment in which you can grow and develop your career
  • The tools and opportunity to do work you can be proud of
  • A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
  • Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
  • Industry leading coaching and mentoring
  • Competitive salary and an excellent benefits package
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