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ResMed Logo ResMed · Sales

Associate Strategic Account Manager

Australia, Queensland · Job Posted February 20, 2026
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Job Description

The role of the Strategic Account Management function is to develop, maintain, and enhance meaningful partnerships with key stakeholders across assigned accounts. Acting as the primary contact for the delivery of ResMed training, services, and products, this role helps patients achieve better sleep outcomes while driving business growth. You will work closely with the Strategic Account Manager to execute growth strategies, monitor performance, and share insights that improve partner and patient results. A collaborative, inquisitive, and customer-focused approach is highly valued. This position is an ideal stepping stone for professionals aspiring to become a Key Account Manager.

Job Responsibility

  • Support and facilitate delivery of ResMed’s products and services through partner accounts to ensure optimal patient outcomes and competitive market positioning
  • Handle a diverse range of partner activities, including: Product enquiries, Product training, Service requests, Sales follow-up, Promotional activities
  • Utilize extensive knowledge of the sleep apnea therapeutic area to problem-solve patient and partner queries and train partner staff on ResMed devices and products
  • Monitor and capture customer and partner feedback
  • collaborate with Strategic Account Manager to optimize sales
  • Conduct periodic store visits and share market insights to inform broader strategies and tactics
  • Act as a trusted advisor, ensuring seamless service delivery and strong relationships with partners

Requirements

  • Practical experience in the sleep field, either retail or clinical, with patient-facing exposure (minimum 2–3 years)
  • Strong interpersonal skills and a customer-focused, problem-solving nature
  • Ability to manage multiple, varied activities and articulate technical information to diverse stakeholders

Nice to have

  • Queensland based
  • Bachelor’s degree or healthcare qualifications
  • Familiarity with ResMed products and sleep therapy solutions
  • Strong patient or customer service orientation
  • Creative and collaborative approach to work
  • Demonstrated track record of career growth and development

What we offer

  • Clear Career Growth – This role is an ideal steppingstone toward becoming a Key Account Manager, offering structured development and exposure to strategic account management
  • Make an Impact – Help improve patient sleep health outcomes by delivering ResMed products, training, and solutions that truly make a difference
  • Collaborative Environment – Work closely with experienced account managers and partners to execute growth strategies, share insights, and drive business success
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